• BLOCK SETUP GUIDES • SETUP GUIDE

Shopify Checkout Block Not Showing? How to Fix It

By Rivio Support Team
2 min read

What you will achieve in this guide

Follow the feature-specific setup and testing instructions below. Check the supported pages and plan requirements before activating the feature.

EXPECTED SETUP TIME Varies by feature
COMPATIBILITY See requirements in this guide
TECHNICAL DIFFICULTY Zero Code Required

For a missing visual block, check supported page/plan, saved Active status, editor placement, and conditions in that order. Adding a duplicate block rarely fixes a condition mismatch.

How this feature works

Visual blocks need both a saved Rivio configuration and a saved placement on a supported Shopify editor page. Configured indicates saved setup; Detected in editor indicates placement information. Neither status alone proves the block is visible to every buyer, because page eligibility, Active status, and conditions still apply.

Before you begin

Checkout-step visual blocks require Shopify Plus. Supported Thank you and Order status blocks are available on Basic and higher. Check the page labels on the block’s Rivio card; a card does not necessarily support every page.

Worked example: Trace a missing customization to its correct setup layer

Example setup: An active banner intended for checkout or a supported post-checkout page.

Troubleshooting steps

  1. Identify the feature type: a visual block needs placement; a payment/shipping/discount/validation function needs its rule activation; branding needs the intended configuration.

  2. For the banner, check that the card supports the page and your Shopify plan supports that surface.

  3. Open its saved Rivio configuration and verify Active status and the intended content.

  4. Open the correct Shopify configuration and target page; confirm the matching block is present and editor changes are saved.

  5. Use a real matching cart/order/customer session. Check conditions, logged-in tag context, and surface-specific input availability.

  6. If it is visible in the control case but hidden in another, compare only the condition inputs before changing the placement.

Verify the result

Test case Expected result or verification
Active banner without placement Add and save the matching block.
Placed banner with non-matching condition Use the intended qualifying session or correct the condition.
Function rule missing a content block Do not add an unrelated block; check that rule’s activation and matching inputs.

Important: Keep screenshots of the Rivio form, Shopify page selection, and actual customer result when requesting help.

If the result is different

Check What it means / what to do
Configured but not visible Confirm the matching block is placed and saved on the exact supported Shopify page/configuration.
Only some buyers see it Compare Active status and condition inputs, including customer login and surface data.
Submitted value cannot be found Verify actual submission and inspect the correct form, order attribute, or customer record for that feature.

Check page-specific data

Customer-tag conditions require logged-in customer context. Selected shipping method is unavailable on Order status. Days since order is available only on Thank you/Order status. On Profile, only Customer, Language, Market, and Time on page conditions are evaluated; cart/order conditions are ignored.

Need help?

Email support@rivioapps.com with your store domain, feature name, target page, the relevant settings, and a screenshot of the actual result. Include the test cart, customer, or order details needed to reproduce the issue.

Screenshot reference

Screenshot to add: The saved settings described in this guide, with its selected conditions or scope visible.

Screenshot to add: The worked example’s actual customer result or saved Shopify record, including the relevant test inputs.