• DISCOUNTS • SETUP GUIDE

How to Create an Automatic Product Discount in Shopify

By Rivio Support Team
2 min read

What you will achieve in this guide

Follow the feature-specific setup and testing instructions below. Check the supported pages and plan requirements before activating the feature.

EXPECTED SETUP TIME Varies by feature
COMPATIBILITY See requirements in this guide
TECHNICAL DIFFICULTY Zero Code Required

Automatic discount rules reduce eligible product, order, or shipping charges when their configured conditions match.

How this feature works

Choose the discount class according to the charge you want to reduce: selected products, the eligible order amount, or an eligible shipping rate. Eligibility conditions are separate from the benefit. Existing Shopify discount-combination rules still apply when another offer or code is present.

Before you begin

Open Apps > Rivio Checkout Customizer in the intended store. Prepare the cart, customer, products, address, or order needed by the example, and check the feature’s supported inputs before activating it.

Worked example: Give eligible B2B buyers 10% off a selected product

Example setup: Demo T-shirt $20; a valid business-customer session and a retail control session.

Step-by-step instructions

  1. Open Product/order discounts and create a product-class discount.

  2. Select Demo T-shirt or its supported product scope, then choose percentage and enter 10.

  3. Add the B2B/customer-type condition supported by this editor. Use a wholesale tag only if that is your intended supported eligibility model.

  4. Review combination and schedule controls, then save and activate.

  5. Open checkout as the qualifying business customer with one Demo T-shirt.

  6. Repeat as a retail customer and with an untargeted product.

Verify the result

Test case Expected result or verification
Eligible $20 Demo T-shirt The rule’s 10% reduction is $2 before other adjustments.
Retail control This B2B-only rule does not apply.
Unselected product It does not receive this selected-product discount.

Important: A customer tag called wholesale is not automatically the same as Shopify B2B company/customer context.

If the result is different

Check What it means / what to do
Benefit missing Confirm the saved Active discount, eligible product/order/rate, schedule, and amount basis.
Works alone but not with another offer Check Shopify’s combination eligibility and the discount’s settings.
Threshold seems wrong Compare below, exactly at, and above the configured operator using the stated currency and total basis.

Need help?

Email support@rivioapps.com with your store domain, feature name, target page, the relevant settings, and a screenshot of the actual result. Include the test cart, customer, or order details needed to reproduce the issue.

Screenshot reference

Screenshot to add: The saved settings described in this guide, with its selected conditions or scope visible.

Screenshot to add: The worked example’s actual customer result or saved Shopify record, including the relevant test inputs.