• DISCOUNTS • SETUP GUIDE

Can PromoLock Block or Remove Gift Cards?

By Rivio Support Team
2 min read

What you will achieve in this guide

Follow the feature-specific setup and testing instructions below. Check the supported pages and plan requirements before activating the feature.

EXPECTED SETUP TIME Varies by feature
COMPATIBILITY See requirements in this guide
TECHNICAL DIFFICULTY Zero Code Required

No. PromoLock’s gift-card option displays a warning; it cannot remove the applied gift card or stop the order through that warning. Do not present it as an enforced gift-card ban.

Before you begin

Use an eligible Shopify Plus store. Open Apps > Rivio Checkout Customizer and check the feature’s listed supported page. For a visual feature, configure it in Rivio and save its matching editor placement.

Worked example: Understand the gift-card warning limitation

Example setup: Shopify Plus; active placed PromoLock with gift-card warning enabled.

Step-by-step instructions

  1. Open PromoLock and find Warn when a gift card is applied.

  2. Enable the warning and enter clear guidance where the form offers custom message controls.

  3. Keep this separate from discount-code allow/block lists; gift cards and discount codes are not the same input.

  4. Save as Active, place the matching checkout block, and save the editor.

  5. Apply a test gift card in an eligible checkout and observe the warning.

  6. Verify that the gift card is not automatically removed and the warning alone does not stop the order.

Verify the result

Test case Expected result or verification
Gift card applied The configured warning can appear.
Gift card removal The buyer must take the supported action; PromoLock cannot remove it.
Order blocking Do not present this warning as an enforced ban on gift-card payment.

Important: If your policy requires a stronger restriction, ask about a supported solution instead of promising this warning enforces it.

If the result is different

Check What it means / what to do
Gift card remains applied This is expected: the feature cannot remove it.
Order can still proceed The warning is not an enforced gift-card ban.

Need help?

Email support@rivioapps.com with your store domain, feature name, target page, the relevant settings, and a screenshot of the actual result. Include the test cart, customer, or order details needed to reproduce the issue.

Screenshot reference

Screenshot to add: The saved settings described in this guide, with its selected conditions or scope visible.

Screenshot to add: The worked example’s actual customer result or saved Shopify record, including the relevant test inputs.