• DISCOUNTS • SETUP GUIDE

How to Block Discount Codes on Shopify Checkout [Shopify Plus]

By Rivio Support Team
2 min read

What you will achieve in this guide

Follow the feature-specific setup and testing instructions below. Check the supported pages and plan requirements before activating the feature.

EXPECTED SETUP TIME Varies by feature
COMPATIBILITY See requirements in this guide
TECHNICAL DIFFICULTY Zero Code Required

PromoLock controls discount codes at checkout on Shopify Plus. Its gift-card option shows a warning; it does not remove a gift card or stop an order.

How this feature works

Choose the discount class according to the charge you want to reduce: selected products, the eligible order amount, or an eligible shipping rate. Eligibility conditions are separate from the benefit. Existing Shopify discount-combination rules still apply when another offer or code is present.

Before you begin

Use an eligible Shopify Plus store. Open Apps > Rivio Checkout Customizer and check the feature’s listed supported page. For a visual feature, configure it in Rivio and save its matching editor placement.

Worked example: Allow a partner code while controlling other codes

Example setup: Shopify Plus; existing valid codes PARTNER10 and SAVE10; PromoLock placed at checkout.

Step-by-step instructions

  1. Open Order validations & discount controls > PromoLock and enable the intended blocking options.

  2. For a clear allow-list example, enable Block all codes and put PARTNER10 on its own allow-list line.

  3. Keep PARTNER10 out of the block list. Code comparisons are case-insensitive and allow-listed codes bypass the other blocking rules.

  4. Enter an actionable message such as This promotion cannot use that code. Please remove it to continue.

  5. Save as Active, add the matching checkout block in Shopify’s editor, and save the editor.

  6. Test PARTNER10, partner10, and SAVE10. In a separate scenario, test a supported stacking cap with valid combinable non-allow-listed codes around its boundary.

Verify the result

Test case Expected result or verification
PARTNER10 and partner10 The allow-list treats both spellings the same and bypasses blocking.
SAVE10 under Block all codes The block message appears.
Stacking-cap scenario Use valid combinable codes; Shopify’s own rejection of incompatible codes is a separate result.

Important: Allow-list precedence also applies to other blocking rules. PromoLock does not create codes or define Shopify’s discount-combination permissions.

If the result is different

Check What it means / what to do
Allowed code blocked Check one-code-per-line entries, case-insensitive matching, and the actual configured allow list.
Unexpected bypass Allow-listed codes bypass the other blocking rules; keep the lists unambiguous.
Stacking test inconclusive Use otherwise valid combinable codes; Shopify’s own combination rejection is separate from PromoLock.

Need help?

Email support@rivioapps.com with your store domain, feature name, target page, the relevant settings, and a screenshot of the actual result. Include the test cart, customer, or order details needed to reproduce the issue.

Use cases and limitations

  • Allow-listed codes bypass other blocking rules; test exceptions deliberately.
  • Gift-card warnings neither remove a gift card nor enforce a ban on completing the order.
  • PromoLock does not create discount codes or set Shopify combination permissions.

Screenshot to add: The PromoLock configuration, supported placement, and actual saved customer result.

Screenshot reference

Screenshot to add: The saved settings described in this guide, with its selected conditions or scope visible.

Screenshot to add: The worked example’s actual customer result or saved Shopify record, including the relevant test inputs.