Conditions & troubleshooting

Prepare a controlled test that distinguishes saved configuration, activation, placement, and actual customer behaviour.

Configure the supported Time on page display condition and test its timing on the intended page.

Use the supported Days since order condition on a Thank you or Order status block.

The available condition inputs depend on the page. A condition that works in checkout may be unavailable or ignored on an account surface; choose the page and data together. Key distinctions Page...

These answers explain the most common distinctions that prevent setup mistakes: feature eligibility, configuration versus placement, data storage, and what Sidekick saves. Common questions Do all visual blocks work on.

Rivio bundles support multi-currency scenarios. Verify other monetary features independently: a bundle’s currency behavior does not prove every discount, gift, validation, or progress-bar threshold converts.

Rivio supports Market-based display conditions and bundle multi-currency scenarios. Test each feature in the intended resolved Market; country, language, and currency alone are not the same as a Market identifier. How.

Rivio’s official setup does not require injected storefront theme snippets that you must manually remove. After uninstall, app-powered functionality is unavailable; review saved layouts and separately created Shopify.

Rivio’s official extension setup does not require edits to storefront theme files. Configure the app and Shopify’s supported checkout/account extension surfaces rather than inserting theme snippets. Before you begin .

Checkout-step UI blocks, checkout upsells, the supplied auto-add gift feature, PromoLock, and Rivio advanced branding require Shopify Plus. Supported Thank you/Order status blocks are available on Basic and higher,.

Configured means Rivio has a saved setup. Detected in editor is separate placement information. Confirm the matching block on the intended page and save the editor before checking customer visibility. How this...

Start by identifying whether the issue affects a function-based rule, a visual block, an offer, or branding. The checks depend on the feature. How this feature works Identify the affected feature and...

Display conditions control who sees a saved block and when it appears. They do not add the block to the editor. How this feature works Shipping-country/address conditions and selected-shipping-method conditions use.

Display conditions control who sees a saved block and when it appears. They do not add the block to the editor. How this feature works Market conditions match the resolved Shopify Market...

Display conditions control who sees a saved block and when it appears. They do not add the block to the editor. How this feature works Language conditions match the shopper-page locale. They...

Display conditions control who sees a saved block and when it appears. They do not add the block to the editor. How this feature works Amount conditions compare the relevant cart or...

Display conditions control who sees a saved block and when it appears. They do not add the block to the editor. How this feature works Business-customer conditions use the B2B/customer-type input supported...

Display conditions control who sees a saved block and when it appears. They do not add the block to the editor. How this feature works Customer-tag conditions depend on a recognized logged-in...

Display conditions control who sees a saved block and when it appears. They do not add the block to the editor. How this feature works Cart-content conditions test the supported product/variant/cart inputs...

Display conditions control who sees a saved block and when it appears. They do not add the block to the editor. How this feature works Device conditions restrict a placed block using...

Display conditions control who sees a saved block and when it appears. They do not add the block to the editor. How this feature works Conditions control when an already-placed block is...