• CONDITIONS & TROUBLESHOOTING • SETUP GUIDE

How to display a block based on days since an order was placed

By Rivio Support Team
1 min read

What you will achieve in this guide

Follow the feature-specific setup and testing instructions below. Check the supported pages and plan requirements before activating the feature.

EXPECTED SETUP TIME Varies by feature
COMPATIBILITY See requirements in this guide
TECHNICAL DIFFICULTY Zero Code Required

Use the supported Days since order condition on a Thank you or Order status block.

When to use this guide

Use this for time-relevant information on completed orders rather than pre-purchase checkout.

Before you begin

Use a test customer and order that you can identify. Confirm the feature is active, placed on a supported page, and included in your Rivio plan.

Worked example

Show a product-care reminder after a chosen number of days using the supported comparison operator.

Step-by-step instructions

  1. Choose a block whose card supports the intended Thank you or Order status page.
  2. Add the care message and open its display conditions.
  3. Select Days since order, choose the supported operator, and enter an example threshold such as 7. Record the exact comparison.
  4. Save the active block and matching page placement.
  5. Test an order below the threshold and an older order above it using their actual order dates.
  6. Check the boundary behaviour separately; do not infer calendar-day or exact-hour rounding from the numeric label.

Screenshot to add: The block’s Days since order condition and chosen operator.

Verify the result

Test Expected result or check
Recent order The condition follows the configured below-threshold outcome.
Older order The eligible message can appear.
Checkout or Profile This order-age condition is not supported there.

Screenshot to add: The same block tested on recent and older order pages.

Limitations

  • Days since order is supported only on Thank you and Order status.
  • Do not promise an exact time cutoff without verifying the implementation.

Troubleshooting

Problem What to check
The expected result does not appear Check the saved state, exact feature configuration, supported page, and matching test inputs.
The preview and actual page differ Use a real test checkout, completed order, or signed-in account; editor data is simulated.
A change has an unexpected effect Repeat the same test with one relevant setting changed. Review other active rules before adding another copy.

Need help?

Email support@rivioapps.com with your store domain, feature name, saved settings, target page, and the expected and actual results. Include the test cart, order, or customer context needed to reproduce the issue.