• CONDITIONS & TROUBLESHOOTING • SETUP GUIDE

Why Rivio Analytics Shows Zero or Differs from Shopify

By Rivio Support Team
2 min read

What you will achieve in this guide

Follow the feature-specific setup and testing instructions below. Check the supported pages and plan requirements before activating the feature.

EXPECTED SETUP TIME Varies by feature
COMPATIBILITY See requirements in this guide
TECHNICAL DIFFICULTY Zero Code Required

A zero or different analytics total can come from date range, feature eligibility, completed-versus-abandoned checkout activity, overlapping attribution, or differing report definitions. Compare a known completed order and the same reporting context.

How this feature works

Rivio reports attributed feature activity for the selected period. Sales driven by this app represents sales associated with orders using supported Rivio features; Orders influenced concerns confirmed feature-using orders. Checkout upsells accepted records acceptance and can include abandoned checkouts. Feature sections can overlap and must not be summed as unique store revenue.

Before you begin

Choose a clearly stated reporting period. Use a known completed order that actually used the feature when verifying order/revenue attribution.

Worked example: Explain a zero or mismatched analytics result

Example setup: A completed test order known to have used a Rivio feature.

Troubleshooting steps

  1. Record the order identifier, completion time, and feature actually used.

  2. Open Rivio Analytics and select a period including that completion time.

  3. Distinguish an editor preview or accepted upsell from a confirmed order; neither preview nor acceptance alone proves a sale.

  4. Check the relevant feature row and whether multiple features touched the same order.

  5. Compare Shopify using the same date range, currency, and the closest available metric definition rather than an unrelated gross/net total.

  6. If the order still appears missing, send support the order identifier, feature, date range, and screenshots of both reports.

Verify the result

Test case Expected result or verification
Order outside selected period Widen the range before diagnosing missing attribution.
Upsell accepted but unpaid Acceptance can differ from confirmed order counts.
Dashboard This month versus Analytics Last 30 days Align ranges before comparison.

Important: Do not invent a reporting-delay, refund, or backfill guarantee when the product source does not define it.

If the result is different

Check What it means / what to do
Zero despite a preview or accepted offer An editor preview is not a sale; an acceptance can occur without a completed order.
Different from Shopify Align date range, currency, and metric definition, and check overlapping feature attribution.
Known completed order still missing Send support the order identifier, feature, selected period, and report screenshots.

Need help?

Email support@rivioapps.com with your store domain, feature name, target page, the relevant settings, and a screenshot of the actual result. Include the test cart, customer, or order details needed to reproduce the issue.

Screenshot reference

Screenshot to add: The saved settings described in this guide, with its selected conditions or scope visible.

Screenshot to add: The worked example’s actual customer result or saved Shopify record, including the relevant test inputs.