How to test Rivio rules and blocks before activating them for customers
Prepare a controlled test that distinguishes saved configuration, activation, placement, and actual customer behaviour.
Updated October 14, 2026
SHOPIFY HELP CENTERAPP DOCUMENTATION
Rivio Checkout Customizer
Implementation guides, checkout rules, extensibility tutorials, and troubleshooting resources.
CHECKOUT CUSTOMIZER DOCUMENTATION
Browse by feature
Choose a feature or block for setup instructions, practical examples, and limitations.
Payment customisations
- How to troubleshoot overlapping hide, rename, and reorder payment rules
- How to configure payment methods for tagged customers or B2B buyers
- How to hide Cash on Delivery for selected shipping destinations
- Shopify Payment Method Customization Not Working? How to Fix It
- How to Show or Hide Shopify Payment Methods Based on Conditions
Shipping customisations
- How to troubleshoot overlapping hide, rename, and reorder shipping rules
- How to configure shipping methods for tagged customers or B2B buyers
- How to hide a shipping method when selected products are in the cart
- Shopify Shipping Method Customization Not Working? How to Fix It
- How to Show or Hide Shopify Shipping Methods Based on Conditions
Discounts
- How to configure and test discounts on upsell offers
- How to test discount thresholds before and after other discounts apply
- How to schedule a discount campaign and verify its start and end behaviour
- How to configure and test product, order, and shipping discount combinations
- Can PromoLock Block or Remove Gift Cards?
Upsells & free gifts
- How to test free gifts when cart eligibility, stock, or gift quantities change
- How to verify what happens after a customer accepts a Thank you or Order status upsell
- How to test multiple quantities and already-added products in an upsell offer
- How to configure and test discounts on upsell offers
- How Upsell Campaign Priority and Offer Behavior Work
Block setup guides
- How to test discounts, gifts, and validations after customers edit checkout items
- How to keep a free shipping progress bar aligned with your shipping discount
- How to test shipping method inputs when customers change their shipping selection
- How to verify gift messages, gift-wrap selections, and charges on an order
- How to find delivery instructions submitted by a customer
Customer accounts
- How to troubleshoot Buy Again with unavailable products, changed prices, or missing actions
- Overview of customer account blocks and sign-in branding
- How to Add Custom Blocks to Shopify Customer Order Status Pages
- How to Add Trust Badges to Shopify Customer Account Pages
- How to Add Social Media Links to Shopify Customer Account Pages
Sidekick
- Sidekick Limitations, Ambiguous Requests, and Duplicate Rules
- How to Prepare Checkout and Post-Checkout Blocks with Sidekick
- How to Prepare Discounts, Bundles, Upsells, and Gifts with Sidekick
- How to Prepare Payment, Shipping, and Validation Rules with Sidekick
- How to Check Rivio Setup, Rules, Blocks, and Analytics with Sidekick
How-to guides
- How to test Rivio rules and blocks before activating them for customers
- How to troubleshoot Buy Again with unavailable products, changed prices, or missing actions
- How to display a block after a customer spends time on a page
- How to display a block based on days since an order was placed
- How to troubleshoot multiple validation rules affecting the same checkout
RECENT TECHNICAL ARTICLES
Recently updated guides
How to troubleshoot Buy Again with unavailable products, changed prices, or missing actions
Check Buy Again placement and the current products and prices used for a new purchase.
Updated October 14, 2026
How to display a block after a customer spends time on a page
Configure the supported Time on page display condition and test its timing on the intended page.
Updated October 14, 2026
How to display a block based on days since an order was placed
Use the supported Days since order condition on a Thank you or Order status block.
Updated October 14, 2026
How to troubleshoot multiple validation rules affecting the same checkout
Find which active validation still blocks a checkout after another problem has been corrected.
Updated October 14, 2026
How to combine validation conditions using ALL and ANY matching
Group invalid-state conditions so a rule blocks the intended checkout cases.
Updated October 14, 2026