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Understanding Rivio Pricing and Shopify Plan Requirements

By Rivio Support Team
2 min read

What you will achieve in this guide

Follow the feature-specific setup and testing instructions below. Check the supported pages and plan requirements before activating the feature.

EXPECTED SETUP TIME Varies by feature
COMPATIBILITY See requirements in this guide
TECHNICAL DIFFICULTY Zero Code Required

Check Rivio’s current Pricing screen for app charges and entitlements, then check your Shopify subscription for platform restrictions. They are separate requirements.

Key distinctions

Read the current Rivio Pricing screen for app charges and entitlements. If Sidekick answers your plan question, compare that answer with the screen. Separately confirm the Shopify platform requirements of the feature you want to use. Do not infer an app price or entitlement from your Shopify subscription.

Before you begin

Open Apps > Rivio Checkout Customizer in the intended store. Prepare the cart, customer, products, address, or order needed by the example, and check the feature’s supported inputs before activating it.

Worked example: Choose features your store can use

Example setup: The store’s current Shopify plan and the feature cards/Pricing page in Rivio.

Step-by-step instructions

  1. Check your Shopify subscription in admin, then open Rivio’s Pricing and feature overview.

  2. Separate the Shopify platform plan from the Rivio app plan; an app entitlement cannot unlock a Plus-only platform surface.

  3. For a non-Plus demo, choose a supported Thank you banner or function-based shipping rule rather than a checkout-step UI block.

  4. For a Plus demo, choose a checkout upsell, auto-add gift, PromoLock, or advanced branding and verify the feature is available.

  5. Follow the selected feature’s guide, activate it, and place a block only when that feature requires one.

  6. Test on the named customer surface and retain the plan context beside your demonstration.

Verify the result

Test case Expected result or verification
Basic-or-higher supported Thank you banner Can be configured on its supported post-checkout surface.
Non-Plus checkout-step UI placement Shopify Plus is required.
Rivio plan answer from Sidekick Still verify Shopify eligibility for the specific feature.

Important: Do not infer current app prices from a Shopify plan. Read the app’s current Pricing screen for charges or entitlements.

If the result is different

Check What it means / what to do
Cannot find a feature Check the current Shopify plan and the feature’s supported page labels.
Saved setup has no customer result Complete the feature’s activation or supported editor-placement step.
Several features interact unexpectedly Test one at a time, then repeat the combined customer flow with the same cart/customer context.

Shopify app customization and plan requirements

Need help?

Email support@rivioapps.com with your store domain, feature name, target page, the relevant settings, and a screenshot of the actual result. Include the test cart, customer, or order details needed to reproduce the issue.

Screenshot reference

Screenshot to add: The saved settings described in this guide, with its selected conditions or scope visible.

Screenshot to add: The worked example’s actual customer result or saved Shopify record, including the relevant test inputs.