• GETTING STARTED • SETUP GUIDE

Understanding Checkout, Thank You & Order Status Customizations

By Rivio Support Team
2 min read

What you will achieve in this guide

Follow the feature-specific setup and testing instructions below. Check the supported pages and plan requirements before activating the feature.

EXPECTED SETUP TIME Varies by feature
COMPATIBILITY See requirements in this guide
TECHNICAL DIFFICULTY Zero Code Required

Choose the customer page before configuring content: checkout is before payment, Thank you is immediate order confirmation, and Order status is the returning order view.

Key distinctions

Page Purpose
Checkout Before payment; checkout-step UI blocks require Plus.
Thank you Immediate confirmation; place a compatible block on this page separately.
Order status Returning order view; use its own saved placement and available order/customer inputs.

How this feature works

Rivio separates function-based rules, visual blocks, offers, account features, and branding. Choose the feature that solves your immediate goal. Configure it in Rivio, complete its activation or editor-placement requirement, then test a matching and a non-matching customer case before combining it with other features.

Before you begin

Open Apps > Rivio Checkout Customizer in the intended store. Prepare the cart, customer, products, address, or order needed by the example, and check the feature’s supported inputs before activating it.

Worked example: Compare the three customer journey pages

Example setup: A completed test order and access to its confirmation and order-status views.

Step-by-step instructions

  1. Choose a supported Custom banner and save Thank you for your order as its content.

  2. Open the editor’s Thank you page and add the matching banner block, then save.

  3. Complete a test order and inspect the immediate Thank you page.

  4. Open the editor’s Order status page and add a Contact information block with your store support email, then save.

  5. Revisit the test order’s status page and verify its separate content.

  6. On Shopify Plus, optionally place a checkout banner before payment and compare it with the two post-checkout surfaces.

Verify the result

Test case Expected result or verification
Before payment Checkout content follows the checkout layout and Plus eligibility.
Immediately after ordering The Thank you layout displays its banner.
Return visit The Order status layout displays its contact block.

Important: Use accurate page names when linking a demonstration; an Order status screenshot does not demonstrate a Thank you-only placement.

If the result is different

Check What it means / what to do
Cannot find a feature Check the current Shopify plan and the feature’s supported page labels.
Saved setup has no customer result Complete the feature’s activation or supported editor-placement step.
Several features interact unexpectedly Test one at a time, then repeat the combined customer flow with the same cart/customer context.

Need help?

Email support@rivioapps.com with your store domain, feature name, target page, the relevant settings, and a screenshot of the actual result. Include the test cart, customer, or order details needed to reproduce the issue.

Screenshot reference

Screenshot to add: The saved settings described in this guide, with its selected conditions or scope visible.

Screenshot to add: The worked example’s actual customer result or saved Shopify record, including the relevant test inputs.