• BLOCK SETUP GUIDES • SETUP GUIDE

How to configure Trust badges on supported order and account pages

By Rivio Support Team
4 min read

What you will achieve in this guide

Follow the feature-specific setup and testing instructions below. Check the supported pages and plan requirements before activating the feature.

EXPECTED SETUP TIME Varies by feature
COMPATIBILITY See requirements in this guide
TECHNICAL DIFFICULTY Zero Code Required

Use Trust badges on its supported pages to help customers with the task described below. Configure it in Rivio, save its activation state, and then add the corresponding block in Shopify’s checkout and accounts editor.

Supported pages and requirements

Supported pages: Thank you, Order status, Profile. Eligible Thank you and Order status app blocks are supported on Shopify Basic and higher. Profile placement uses supported current customer accounts. Your Rivio app plan must also include the feature. Check the page labels on the current block card before setup.

When to use this block

  • Remind customers about an actual guarantee or support policy.
  • Display legitimate security or service messaging.

Configuration settings

Setting How to configure it
Badges Select accurate supported badges or merchant images.
Layout Review size, alignment, and spacing.
Conditions Use only inputs available on the selected page.

Use the controls available in your current configuration screen. Save a clearly named configuration, then confirm that Shopify’s editor uses that same configuration.

Screenshot to add: The Trust badges configuration form with its content and appearance settings visible.

Rivio blocks add content or input fields to supported checkout and account pages. Configure the content in Rivio and place the block in Shopify’s editor.

Worked example: Show accurate reassurance near checkout

Example setup: Preset PayPal and Secure Payments badges or approved merchant badge images.

Step-by-step instructions

  1. Open UI extension blocks and find Trust badges. Check the supported pages on its card.

  2. Choose Set up or Manage and create a configuration with a clear internal name.

  3. Choose supported preset badges, or upload the custom images offered by the editor.

  4. Select only claims that accurately describe your store and payment setup.

  5. Adjust badge size, alignment, and spacing; avoid enlarging a low-resolution custom image.

  6. Preview against your checkout background and check text readability.

  7. Review the preview and any display conditions. For the first demo, leave optional conditions empty so you can isolate placement.

  8. Save as Active. Open the Checkout and Accounts Editor, select the intended configuration and supported target page, and add the matching Rivio block in a supported location.

  9. Select the saved configuration if prompted and save Shopify’s editor. Test the actual customer page on desktop and a phone.

Verify the result

Test case Expected result or verification
Placed active block Chosen badges appear at the saved location.
PayPal badge displayed Verify PayPal separately in payment settings; the badge does not enable it.
Phone view Badges are legible without dominating the checkout.

Important: A decorative badge is not a payment-provider certification or guarantee. Checkout-step UI blocks require Shopify Plus. For another surface, use only the pages supported by this block’s card.

If the result is different

Check What it means / what to do
Configured but not visible Confirm the matching block is placed and saved on the exact supported Shopify page/configuration.
Only some buyers see it Compare Active status and condition inputs, including customer login and surface data.
Configuration is not applied Check the saved configuration selected by the editor block and verify the correct page.

Add and verify each supported placement

  1. Open Settings → Checkout in Shopify admin and customise the intended configuration.
  2. Select the exact supported page: Thank you, Order status, Profile. For Profile, use the customer-account page selector.
  3. Add the matching Rivio app block in a supported location and select the saved configuration if prompted.
  4. Save the editor. Add and save each other intended page separately; one placement does not establish every placement.
  5. Preview desktop and mobile, then test the actual checkout, completed order, or signed-in account appropriate to that page.

Screenshot to add: Shopify’s editor showing the Trust badges block on the selected supported page, followed by the final customer view.

Limitations

  • Badges are informational and do not certify the store or change security controls.
  • Do not display guarantees or certifications your business does not hold.

Display conditions depend on the page. Customer tags require logged-in customer context. Selected shipping method is unavailable on Order status. On Profile, only Customer, Language, Market, and Time on page conditions are evaluated; cart and order conditions are ignored.

Need help?

Email support@rivioapps.com with your store domain, feature name, target page, the relevant settings, and a screenshot of the actual result. Include the test cart, customer, or order details needed to reproduce the issue.