• BLOCK SETUP GUIDES • SETUP GUIDE

How to View Shopify Checkout Survey & Form Submissions

By Rivio Support Team
2 min read

What you will achieve in this guide

Follow the feature-specific setup and testing instructions below. Check the supported pages and plan requirements before activating the feature.

EXPECTED SETUP TIME Varies by feature
COMPATIBILITY See requirements in this guide
TECHNICAL DIFFICULTY Zero Code Required

Survey answers are reviewed in the selected form’s submissions view. A form preview or page visit does not itself create a response.

How this feature works

Select the relevant form before reviewing submissions. Compare the submitted answer with the available time and order/customer context. Keep survey responses separate from order custom attributes and persistent customer Profile answers.

Before you begin

Checkout-step visual blocks require Shopify Plus. Supported Thank you and Order status blocks are available on Basic and higher. Check the page labels on the block’s Rivio card; a card does not necessarily support every page.

Worked example: Verify an actual form response

Example setup: An active placed discovery survey and a test order/customer as required by its page.

Step-by-step instructions

  1. Open the actual customer page containing How did you hear about us? and select Instagram.

  2. Submit using the form’s available action, completing checkout if needed by that surface.

  3. In Rivio open Surveys & Forms and the submissions view for that specific form.

  4. Locate the response and review the available time, answer, and order/customer context.

  5. Submit a second test response with Google and distinguish it from the first.

  6. Keep test responses identifiable and review them in the selected form’s submissions view.

Verify the result

Test case Expected result or verification
Form displayed without submission No response record should be assumed.
Submitted Instagram answer A corresponding answer should be visible in the correct form’s records.
No matching response Verify the submission action, selected form, and completed page flow before recreating the form.

Important: Survey responses differ from custom order attributes and customer profile fields. Use the correct data destination for each feature.

If the result is different

Check What it means / what to do
No response after viewing the form Viewing is not submission. Submit an actual answer using the available action.
Response not in the selected list Confirm the correct form and relevant test/customer/order context.
Looking in order attributes Use the form’s submissions view for survey responses; storage differs by feature.

Need help?

Email support@rivioapps.com with your store domain, feature name, target page, the relevant settings, and a screenshot of the actual result. Include the test cart, customer, or order details needed to reproduce the issue.

Screenshot reference

Screenshot to add: The saved settings described in this guide, with its selected conditions or scope visible.

Screenshot to add: The worked example’s actual customer result or saved Shopify record, including the relevant test inputs.