How to Enable or Disable Buy Again in Shopify Customer Accounts
What you will achieve in this guide
Follow the feature-specific setup and testing instructions below. Check the supported pages and plan requirements before activating the feature.
Enable or disable Buy Again in Rivio, then verify the actual customer-account action. The feature’s app state and its editor placement are separate controls.
How this feature works
The saved Buy Again enable/disable state controls whether the feature is active. Its supported account action placement is managed separately in Shopify’s editor. Test both controls with a signed-in customer who has order history.
Before you begin
Use Shopify’s current supported customer accounts and a signed-in test customer. For order-related features, use a customer with a past order. Select the exact Profile, Orders, or Order status placement supported by the feature.
Worked example: Turn Buy Again on or off and verify the result
Example setup: A signed-in test customer with an order containing a shirt and bottle.
Step-by-step instructions
Open Customer accounts > Buy again in Rivio and review the saved enabled/disabled state.
To enable, turn the feature on and save. Open the customer-account editor and add Rivio Buy Again to supported order-action/menu locations if missing, then save the editor.
Sign in as a customer with a past order. Open Buy Again, select available items and quantities, and verify the resulting new cart.
To disable, turn Buy Again off in Rivio and save. Revisit the account order to verify the active reorder experience is no longer available.
Review editor placement separately if you also want to remove the action from that saved layout. Turning off the feature and removing its placement are distinct controls.
If you re-enable later, confirm the intended placement still exists and repeat the selected-item cart test.
Verify the result
| Test case | Expected result or verification |
|---|---|
| Selected shirt only, quantity 2 | The new cart contains the selected current variant and quantity. |
| Bottle not selected | It is not included in that generated selection. |
| Old order discount or payment | Do not assume either is copied to the new checkout. |
| Buy again disabled | Verify the account no longer offers the active reorder experience. |
Important: This starts a new purchase; it does not automatically submit or charge an order.
If the result is different
| Check | What it means / what to do |
|---|---|
| Action missing | Check the saved Buy Again enabled state and supported account action/menu placement. |
| Different price or availability | The new cart uses the current catalog and checkout rules. |
| Wrong selected items | Review the customer’s selected variants/quantities before proceeding to the cart. |
Related guides
- How to Add a Buy Again Button to Shopify Customer Accounts
- How to Add Custom Profile Fields to Shopify Customer Accounts
- How to Customize Shopify Customer Account Pages
Need help?
Email support@rivioapps.com with your store domain, feature name, target page, the relevant settings, and a screenshot of the actual result. Include the test cart, customer, or order details needed to reproduce the issue.
Screenshot reference
Screenshot to add: The saved settings described in this guide, with its selected conditions or scope visible.
Screenshot to add: The worked example’s actual customer result or saved Shopify record, including the relevant test inputs.
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