• ORDER VALIDATIONS • SETUP GUIDE

How to Create Product-Based Shopify Checkout Validation Rules

By Rivio Support Team
2 min read

What you will achieve in this guide

Follow the feature-specific setup and testing instructions below. Check the supported pages and plan requirements before activating the feature.

EXPECTED SETUP TIME Varies by feature
COMPATIBILITY See requirements in this guide
TECHNICAL DIFFICULTY Zero Code Required

Order validation rules prevent checkout when a cart or buyer matches a disallowed condition, and show a message explaining how to continue.

How this feature works

A validation describes an invalid checkout state and shows an actionable error when that state matches. Checkout completion evaluates at Pay now; Checkout interaction can provide earlier evaluation when selected. Active status, schedule, and run location all matter. A rule with no conditions can affect every checkout.

Before you begin

Open Apps > Rivio Checkout Customizer in the intended store. Prepare the cart, customer, products, address, or order needed by the example, and check the feature’s supported inputs before activating it.

Worked example: Restrict a selected product for a defined customer group

Example setup: Demo Restricted Item; a test customer carrying the restricted tag.

Step-by-step instructions

  1. Create an Order validation named Restricted item policy.

  2. Add the supported product condition selecting Demo Restricted Item.

  3. Add the supported customer-tag condition restricted and choose all/AND where offered.

  4. Write This item is not available for your account. Remove it to continue.

  5. Review schedule, supported error location, and Checkout completion; save and activate.

  6. Test a tagged customer with the restricted item, the same buyer without it, and an eligible untagged buyer with it.

Verify the result

Test case Expected result or verification
Tagged buyer plus scoped item The rule blocks.
Tagged buyer without scoped item The product condition does not match.
Untagged eligible buyer plus item The customer condition does not match.

Important: This is a policy example. Choose supported inputs that represent your actual policy instead of inferring a restriction from the product title.

If the result is different

Check What it means / what to do
Never fires Check Active status, included dates/days, matching invalid inputs, and Run location.
Blocks everyone Inspect empty conditions or an overly broad any/OR branch.
Still blocks after correction Retest the same amount/product/address basis and review other active validations.

Need help?

Email support@rivioapps.com with your store domain, feature name, target page, the relevant settings, and a screenshot of the actual result. Include the test cart, customer, or order details needed to reproduce the issue.

Screenshot reference

Screenshot to add: The saved settings described in this guide, with its selected conditions or scope visible.

Screenshot to add: The worked example’s actual customer result or saved Shopify record, including the relevant test inputs.