• ORDER VALIDATIONS • SETUP GUIDE

How to troubleshoot multiple validation rules affecting the same checkout

By Rivio Support Team
2 min read

What you will achieve in this guide

Follow the feature-specific setup and testing instructions below. Check the supported pages and plan requirements before activating the feature.

EXPECTED SETUP TIME Varies by feature
COMPATIBILITY See requirements in this guide
TECHNICAL DIFFICULTY Zero Code Required

Find which active validation still blocks a checkout after another problem has been corrected.

When to use this guide

Use this when clearing one error does not allow the customer to continue.

Before you begin

Open Apps → Rivio Checkout Customizer in the intended store. Use supported conditions from the current editor and record the exact amount, product, customer, or address basis before testing.

Worked example

Use a minimum order rule and a product quantity maximum in a controlled test cart.

Step-by-step instructions

  1. List the active validations, their invalid conditions, schedules, run locations, and error text.
  2. Create a cart that violates only the minimum rule and record its error.
  3. Create a cart that violates only the quantity rule and record its error.
  4. Create a cart that violates both and observe the messages at each configured run location.
  5. Correct one issue and retry. Check the other rule before treating the remaining block as stale.
  6. Correct every invalid input and confirm the flow passes these rules; review other active validations if it remains blocked.

Screenshot to add: The relevant validations with conditions and run locations.

Verify the result

Test Expected result or check
Only one invalid rule Its configured error is identifiable.
One of two problems corrected The other active invalid rule may still block.
Both corrected These rules no longer describe an invalid state.

Screenshot to add: The errors before and after correcting each invalid input.

Limitations

  • Do not assume a documented priority determines which message is shown first.
  • Schedules and missing data must be checked per rule.

Troubleshooting

Problem What to check
The expected result does not appear Check the saved state, exact feature configuration, supported page, and matching test inputs.
The preview and actual page differ Use a real test checkout, completed order, or signed-in account; editor data is simulated.
A change has an unexpected effect Repeat the same test with one relevant setting changed. Review other active rules before adding another copy.

Need help?

Email support@rivioapps.com with your store domain, feature name, saved settings, target page, and the expected and actual results. Include the test cart, order, or customer context needed to reproduce the issue.