• BLOCK SETUP GUIDES • SETUP GUIDE

How to find delivery instructions submitted by a customer

By Rivio Support Team
1 min read

What you will achieve in this guide

Follow the feature-specific setup and testing instructions below. Check the supported pages and plan requirements before activating the feature.

EXPECTED SETUP TIME Varies by feature
COMPATIBILITY See requirements in this guide
TECHNICAL DIFFICULTY Zero Code Required

Verify that a delivery note submitted during checkout reaches the correct order and can be found by staff.

When to use this guide

Use this before asking fulfilment staff to rely on checkout delivery notes.

Before you begin

Use Shopify Plus and the current Rivio feature entitlement. Save the active configuration and its matching supported checkout placement before testing.

Worked example

Submit Please ring the side-door bell through the Delivery instructions block on a test checkout.

Step-by-step instructions

  1. Open Delivery instructions and confirm the saved label and configuration.
  2. Place the matching block in the supported checkout location and save Shopify’s editor.
  3. Enter the test note in an actual checkout and complete a test order. Record its order number.
  4. Open the resulting order in Shopify admin and inspect the order’s additional details or custom attributes for the saved instruction.
  5. Compare the exact saved value with the submitted text; distinguish it from a separate order note.
  6. If an integration sends instructions to fulfilment, follow this same order through that integration and confirm the note arrives.

Screenshot to add: Delivery instructions settings and the test note entered in checkout.

Verify the result

Test Expected result or check
Note submitted and order completed The test note is found on the matching order.
No note entered No fabricated instruction should appear.
Fulfilment integration The destination contains the note only if the integration passes it through.

Screenshot to add: The saved delivery instruction on the resulting order.

Limitations

  • A note does not guarantee that a carrier will follow the instruction.
  • Integration handling must be verified separately.

Troubleshooting

Problem What to check
The expected result does not appear Check the saved state, exact feature configuration, supported page, and matching test inputs.
The preview and actual page differ Use a real test checkout, completed order, or signed-in account; editor data is simulated.
A change has an unexpected effect Repeat the same test with one relevant setting changed. Review other active rules before adding another copy.

Need help?

Email support@rivioapps.com with your store domain, feature name, saved settings, target page, and the expected and actual results. Include the test cart, order, or customer context needed to reproduce the issue.