• PAYMENT CUSTOMISATIONS • SETUP GUIDE

How to Show or Hide Shopify Payment Methods Based on Conditions

By Rivio Support Team
2 min read

What you will achieve in this guide

Follow the feature-specific setup and testing instructions below. Check the supported pages and plan requirements before activating the feature.

EXPECTED SETUP TIME Varies by feature
COMPATIBILITY See requirements in this guide
TECHNICAL DIFFICULTY Zero Code Required

Payment rules hide, rename, or reorder payment methods that Shopify makes available for a checkout.

How this feature works

Payment customizations act on methods Shopify makes available in the checkout. Hide controls visibility, Rename changes the selection label, and Reorder changes supported list positions. These rules do not enable a payment provider or rewrite its payment-processing behavior.

Before you begin

Open Apps > Rivio Checkout Customizer in the intended store. Prepare the cart, customer, products, address, or order needed by the example, and check the feature’s supported inputs before activating it.

Worked example: Hide PayPal only for tagged wholesale customers

Example setup: Two test customers: one tagged wholesale and one without that tag; PayPal normally offered.

Step-by-step instructions

  1. Open Payment customizations and create a Hide rule targeting the actual PayPal method.

  2. Add the supported customer-tag condition and enter wholesale exactly.

  3. Use the matching mode that limits the rule to that condition; avoid an unrelated OR branch that broadens eligibility.

  4. Save and activate.

  5. Sign in as the wholesale customer, start an eligible checkout, and inspect the payment methods.

  6. Repeat as the untagged customer and as an anonymous buyer to distinguish known customer context.

Verify the result

Test case Expected result or verification
Logged-in wholesale customer PayPal is hidden when the tag condition matches.
Logged-in untagged customer PayPal remains normally available.
Anonymous checkout Do not assume Shopify provides the stored customer’s tags.

If the result is different

Check What it means / what to do
Method never appears in the control checkout Check Shopify payment eligibility/settings first; the customization cannot create an unavailable method.
Rule matches the wrong label or customer Use the actual method name and a matching logged-in customer for tag tests.
Issue affects express buttons or credit cards Check Shopify’s surface/plan/country restrictions. Normal method reordering does not guarantee accelerated-button ordering.

Shopify payment restrictions

On non-Plus stores in the United States and Canada, payment customization is limited to non-credit-card methods. Shopify Plus is required for credit-card field customizations there. Verify accelerated payment surfaces separately.

Shopify payment and delivery customization requirements

Need help?

Email support@rivioapps.com with your store domain, feature name, target page, the relevant settings, and a screenshot of the actual result. Include the test cart, customer, or order details needed to reproduce the issue.

Screenshot reference

Screenshot to add: The saved settings described in this guide, with its selected conditions or scope visible.

Screenshot to add: The worked example’s actual customer result or saved Shopify record, including the relevant test inputs.