How to Hide a Payment Method on Shopify Checkout
What you will achieve in this guide
Follow the feature-specific setup and testing instructions below. Check the supported pages and plan requirements before activating the feature.
Hide a payment method when a configured checkout condition matches. The example below removes Cash on Delivery above an INR cart-value limit while leaving another eligible payment method available.
How this feature works
Payment customizations act on methods Shopify makes available in the checkout. Hide controls visibility, Rename changes the selection label, and Reorder changes supported list positions. These rules do not enable a payment provider or rewrite its payment-processing behavior.
Before you begin
Open Apps > Rivio Checkout Customizer in the intended store. Prepare the cart, customer, products, address, or order needed by the example, and check the feature’s supported inputs before activating it.
Worked example: Hide Cash on Delivery above a cart-value limit
Example setup: A store offering Cash on Delivery and another payment method; an amount condition in INR.
Step-by-step instructions
Open Payment customizations and create a Hide rule named COD above 10000.
Select the actual Cash on Delivery method offered by your checkout. Copy its exact name rather than using COD unless that is its displayed name.
Add the cart-value condition: greater than 10000. Confirm the amount basis and currency in the form; this example uses INR.
Keep the rule limited to that condition, save, and confirm Active status.
Start fresh checkouts with the same address and different cart values. Inspect the payment-method list after checkout recalculates.
Verify the result
| Test case | Expected result or verification |
|---|---|
| 9999 INR | COD remains available if normally eligible. |
| 10000 INR | COD remains because the example uses greater than, not greater than or equal to. |
| 10001 INR | COD is hidden; another eligible payment method remains. |
Important: If the method is absent even without this rule, check Shopify payment settings and the checkout first. A hide rule cannot make an unavailable payment method appear.
If the result is different
| Check | What it means / what to do |
|---|---|
| Method never appears in the control checkout | Check Shopify payment eligibility/settings first; the customization cannot create an unavailable method. |
| Rule matches the wrong label or customer | Use the actual method name and a matching logged-in customer for tag tests. |
| Issue affects express buttons or credit cards | Check Shopify’s surface/plan/country restrictions. Normal method reordering does not guarantee accelerated-button ordering. |
Shopify payment restrictions
On non-Plus stores in the United States and Canada, payment customization is limited to non-credit-card methods. Shopify Plus is required for credit-card field customizations there. Verify accelerated payment surfaces separately.
Shopify payment and delivery customization requirements
Configuration screenshots
Use the numbered instructions for the current workflow. Navigation wording in an older screenshot can differ from the current app.
Related guides
- How to Show or Hide Shopify Payment Methods Based on Conditions
- How to Rename a Payment Method on Shopify Checkout
- How to Reorder Payment Methods on Shopify Checkout
Need help?
Email support@rivioapps.com with your store domain, feature name, target page, the relevant settings, and a screenshot of the actual result. Include the test cart, customer, or order details needed to reproduce the issue.
Screenshot reference
Screenshot to add: The saved settings described in this guide, with its selected conditions or scope visible.
Screenshot to add: The worked example’s actual customer result or saved Shopify record, including the relevant test inputs.
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