• PAYMENT CUSTOMISATIONS • SETUP GUIDE

How to hide Cash on Delivery for selected shipping destinations

By Rivio Support Team
1 min read

What you will achieve in this guide

Follow the feature-specific setup and testing instructions below. Check the supported pages and plan requirements before activating the feature.

EXPECTED SETUP TIME Varies by feature
COMPATIBILITY See requirements in this guide
TECHNICAL DIFFICULTY Zero Code Required

Hide an otherwise eligible Cash on Delivery method when a supported shipping-destination condition matches.

When to use this guide

Use this where your business does not offer COD to certain destinations.

Before you begin

Open Apps → Rivio Checkout Customizer in the intended store. Use supported conditions from the current editor and record the exact amount, product, customer, or address basis before testing.

Worked example

Hide Cash on Delivery for one supported destination condition while keeping another payment method available.

Step-by-step instructions

  1. Confirm COD and an alternative method appear in a control checkout before applying a rule.
  2. Create a Hide payment rule and select the actual Cash on Delivery label returned by checkout.
  3. Choose a supported shipping country or destination input and select the disallowed destination.
  4. Save and activate the rule. Keep all other test inputs unchanged.
  5. Test an address matching the destination and a normally eligible address outside it.
  6. Confirm COD is hidden only for the matching case and an alternative method remains available.

Screenshot to add: The COD hide rule with its destination condition.

Verify the result

Test Expected result or check
Matching destination COD is hidden by the active rule.
Non-matching destination COD remains if otherwise eligible.
COD absent before activation Check Shopify payment availability first.

Screenshot to add: The payment-method list for matching and non-matching addresses.

Limitations

  • A hide rule cannot enable an unavailable payment method.
  • Use only destination inputs supplied by the payment-rule editor.

Troubleshooting

Problem What to check
The expected result does not appear Check the saved state, exact feature configuration, supported page, and matching test inputs.
The preview and actual page differ Use a real test checkout, completed order, or signed-in account; editor data is simulated.
A change has an unexpected effect Repeat the same test with one relevant setting changed. Review other active rules before adding another copy.

Need help?

Email support@rivioapps.com with your store domain, feature name, saved settings, target page, and the expected and actual results. Include the test cart, order, or customer context needed to reproduce the issue.