• BLOCK SETUP GUIDES • SETUP GUIDE

How to Add Social Media Links to Shopify Customer Account Pages

By Rivio Support Team
2 min read

What you will achieve in this guide

Follow the feature-specific setup and testing instructions below. Check the supported pages and plan requirements before activating the feature.

EXPECTED SETUP TIME Varies by feature
COMPATIBILITY See requirements in this guide
TECHNICAL DIFFICULTY Zero Code Required

Rivio extends Shopify customer accounts with Buy again, profile fields, supported content blocks, and advanced styling.

How this feature works

Configure supported social links for Profile, then place the corresponding block on Profile in the customer-account editor. Test its destination while signed in as a customer.

Before you begin

Use Shopify’s current supported customer accounts and a signed-in test customer. For order-related features, use a customer with a past order. Select the exact Profile, Orders, or Order status placement supported by the feature.

Worked example: Add social destinations to the account Profile page

Example setup: Current customer accounts; a working merchant Instagram URL.

Step-by-step instructions

  1. Open UI extension blocks and find Social media links. Check the supported pages on its card.

  2. Choose Set up or Manage and create a configuration with a clear internal name.

  3. Choose a social configuration whose card supports Profile.

  4. Select Instagram and enter the full merchant profile URL.

  5. Adjust supported icon size, layout, spacing, and alignment.

  6. Review the preview and any display conditions. For the first demo, leave optional conditions empty so you can isolate placement.

  7. Save as Active. Open the Checkout and Accounts Editor, select the intended configuration and Profile page, and add the matching Rivio block in a supported location.

  8. Select the saved configuration if prompted and save Shopify’s editor. Test the actual customer page on desktop and a phone.

Verify the result

Test case Expected result or verification
Signed-in Profile The placed active social block appears.
Instagram selected The correct merchant social profile opens.
Order-status-only placement It does not prove Profile has been configured.

Important: On Profile, cart/order conditions are ignored. Use supported Customer, Language, Market, or Time on page conditions if needed.

If the result is different

Check What it means / what to do
Account feature is missing Confirm current supported customer accounts, the matching page/action placement, and saved feature state.
Customer field value seems missing Use the same signed-in customer and check the customer metafield rather than order attributes.
Buy Again price differs from the old order The new cart uses current availability, pricing, discounts, and checkout rules.

Check page-specific data

Customer-tag conditions require logged-in customer context. Selected shipping method is unavailable on Order status. Days since order is available only on Thank you/Order status. On Profile, only Customer, Language, Market, and Time on page conditions are evaluated; cart/order conditions are ignored.

Need help?

Email support@rivioapps.com with your store domain, feature name, target page, the relevant settings, and a screenshot of the actual result. Include the test cart, customer, or order details needed to reproduce the issue.

Screenshot reference

Screenshot to add: The saved settings described in this guide, with its selected conditions or scope visible.

Screenshot to add: The worked example’s actual customer result or saved Shopify record, including the relevant test inputs.