• BLOCK SETUP GUIDES • SETUP GUIDE

How to Add Custom Blocks to the Shopify Order Status Page

By Rivio Support Team
2 min read

What you will achieve in this guide

Follow the feature-specific setup and testing instructions below. Check the supported pages and plan requirements before activating the feature.

EXPECTED SETUP TIME Varies by feature
COMPATIBILITY See requirements in this guide
TECHNICAL DIFFICULTY Zero Code Required

Thank you and Order status are separate pages after the original order is placed. Configure and place compatible Rivio blocks on each page you want to customize.

How this feature works

Thank you is the immediate confirmation after checkout. Order status is the order view customers can revisit. Configure and place content on each intended page separately; placement on one does not place it on the other. Use a completed test order to verify these surfaces.

Before you begin

Checkout-step visual blocks require Shopify Plus. Supported Thank you and Order status blocks are available on Basic and higher. Check the page labels on the block’s Rivio card; a card does not necessarily support every page.

Worked example: Add store support details to a returning order view

Example setup: A completed test order and a working merchant support address.

Step-by-step instructions

  1. Open UI extension blocks and choose Contact information with Order status listed on its card.

  2. Enter your real merchant support email and any supported phone/hours; save as Active.

  3. Open Shopify’s editor and select Order status for the intended configuration.

  4. Place the matching Rivio contact block and select the configuration if prompted; save.

  5. Open the completed order’s status link and verify the contact details.

  6. For the customer-account article, also sign in as the customer who owns the order and verify its supported account order-status view.

Verify the result

Test case Expected result or verification
Returning order-status visit The saved contact block appears.
Support email selected It targets the merchant support address.
Condition requiring selected shipping method Do not rely on that input on Order status.

Important: Thank you, account Profile, and Order status are distinct placements. Test the exact view linked from your demonstration.

If the result is different

Check What it means / what to do
Appears on the wrong confirmation/order view Select and save placement on the exact Thank you or Order status page.
Preview works but real order does not Test with an actual completed order matching the configured conditions.
Offer purchase result is unclear Follow the displayed action and verify the resulting purchase instead of assuming the original paid order is modified.

Need help?

Email support@rivioapps.com with your store domain, feature name, target page, the relevant settings, and a screenshot of the actual result. Include the test cart, customer, or order details needed to reproduce the issue.

Screenshot reference

Screenshot to add: The saved settings described in this guide, with its selected conditions or scope visible.

Screenshot to add: The worked example’s actual customer result or saved Shopify record, including the relevant test inputs.