• UPSELLS & FREE GIFTS • SETUP GUIDE

How to test multiple quantities and already-added products in an upsell offer

By Rivio Support Team
1 min read

What you will achieve in this guide

Follow the feature-specific setup and testing instructions below. Check the supported pages and plan requirements before activating the feature.

EXPECTED SETUP TIME Varies by feature
COMPATIBILITY See requirements in this guide
TECHNICAL DIFFICULTY Zero Code Required

Verify the campaign controls that affect offered quantities and recommendations already added by the customer.

When to use this guide

Use this to avoid confusing repeat recommendations or unintended quantities.

Before you begin

Open Apps → Rivio Checkout Customizer in the intended store. Use supported conditions from the current editor and record the exact amount, product, customer, or address basis before testing.

Worked example

Use a campaign recommending Demo Bottle and test one unit, multiple units, and a cart already containing that product.

Step-by-step instructions

  1. Open the campaign and record its available multiple-quantity, hide-already-in-cart, and hide-after-add controls.
  2. Test the offer in a qualifying session with no bottle already added.
  3. Accept a single unit and inspect the resulting cart or purchase flow.
  4. Where quantity selection is offered, repeat with two units and inspect the final quantity and discount.
  5. Enable the intended already-added and after-add hiding controls, then retest using the appropriate surface’s cart or order context.
  6. Keep campaign priority distinct from these visibility controls; test competing campaigns separately.

Screenshot to add: The campaign’s quantity and visibility controls.

Verify the result

Test Expected result or check
Single unit accepted The resulting quantity matches the action.
Multiple units Quantities and incentive allocations are correct.
Already-added product The configured hide behaviour is observed.

Screenshot to add: Offer visibility and resulting item quantities for the test cases.

Limitations

  • The available controls and context vary by surface.
  • Do not assume historical order contents and a new cart are interchangeable.

Troubleshooting

Problem What to check
The expected result does not appear Check the saved state, exact feature configuration, supported page, and matching test inputs.
The preview and actual page differ Use a real test checkout, completed order, or signed-in account; editor data is simulated.
A change has an unexpected effect Repeat the same test with one relevant setting changed. Review other active rules before adding another copy.

Need help?

Email support@rivioapps.com with your store domain, feature name, saved settings, target page, and the expected and actual results. Include the test cart, order, or customer context needed to reproduce the issue.