• UPSELLS & FREE GIFTS • SETUP GUIDE

How to verify what happens after a customer accepts a Thank you or Order status upsell

By Rivio Support Team
2 min read

What you will achieve in this guide

Follow the feature-specific setup and testing instructions below. Check the supported pages and plan requirements before activating the feature.

EXPECTED SETUP TIME Varies by feature
COMPATIBILITY See requirements in this guide
TECHNICAL DIFFICULTY Zero Code Required

Follow a post-order recommendation from acceptance to its actual resulting purchase.

When to use this guide

Use this to establish what customers and staff should expect after selecting an offer.

Before you begin

Use a test customer and order that you can identify. Confirm the feature is active, placed on a supported page, and included in your Rivio plan.

Worked example

Place a test order containing Demo T-shirt, then accept a Demo Bottle recommendation from its Thank you or Order status page.

Step-by-step instructions

  1. Record the original order number and total before accepting the offer.
  2. Configure the active campaign and place it on the exact supported page.
  3. Open the actual completed order page as the intended customer and select the offer’s displayed action.
  4. Follow the resulting cart, checkout, or purchase flow and record any additional customer confirmation or payment step.
  5. Inspect Shopify admin for the resulting order record or changes. Compare identifiers, items, payments, and totals with the original order.
  6. Repeat on the other supported page separately and document the observed flow for your current setup.

Screenshot to add: The offer and its customer-facing acceptance action.

Verify the result

Test Expected result or check
Offer selected Observe what action actually follows.
Purchase completed Verify the resulting recorded purchase and payment.
Offer viewed or flow abandoned Do not count it as a completed sale.

Screenshot to add: The original order and resulting purchase records after acceptance.

Limitations

  • A Thank you or Order status recommendation is not automatically a separate Shopify post-purchase extension.
  • Do not promise one-click charging or editing the original order without verifying the actual flow.

Troubleshooting

Problem What to check
The expected result does not appear Check the saved state, exact feature configuration, supported page, and matching test inputs.
The preview and actual page differ Use a real test checkout, completed order, or signed-in account; editor data is simulated.
A change has an unexpected effect Repeat the same test with one relevant setting changed. Review other active rules before adding another copy.

Need help?

Email support@rivioapps.com with your store domain, feature name, saved settings, target page, and the expected and actual results. Include the test cart, order, or customer context needed to reproduce the issue.