• SHIPPING CUSTOMISATIONS • SETUP GUIDE

How to troubleshoot overlapping hide, rename, and reorder shipping rules

By Rivio Support Team
1 min read

What you will achieve in this guide

Follow the feature-specific setup and testing instructions below. Check the supported pages and plan requirements before activating the feature.

EXPECTED SETUP TIME Varies by feature
COMPATIBILITY See requirements in this guide
TECHNICAL DIFFICULTY Zero Code Required

Identify which active method customisation causes an unexpected label, visibility, or position.

When to use this guide

Use this when individual rules work but their combined result is confusing.

Before you begin

Open Apps → Rivio Checkout Customizer in the intended store. Use supported conditions from the current editor and record the exact amount, product, customer, or address basis before testing.

Worked example

Use two rules targeting the same method, for example one Rename rule and one Hide rule.

Step-by-step instructions

  1. Record all active rules targeting the method, their conditions, and expected outcomes.
  2. In a test environment, disable the relevant rules and record the normally eligible method list.
  3. Enable one rule and run the same cart, customer, and address test. Record the result.
  4. Repeat for the other rule in isolation.
  5. Enable the intended combination and compare visibility, label, and position. Do not infer execution order from the list of saved rules.
  6. Narrow conditions or remove overlapping actions from the intended setup. Repeat matching and non-matching tests.

Screenshot to add: The relevant rules and their matching conditions.

Verify the result

Test Expected result or check
Each rule alone Its action can be observed with controlled inputs.
Combined rules Identify any conflicting action on the same method.
Rule disabled Verify its action no longer affects the test.

Screenshot to add: Before, isolated-rule, and combined-rule method lists.

Limitations

  • This guide does not define an undocumented execution priority.
  • Do not test disruptive changes on customer checkout without a controlled environment.

Troubleshooting

Problem What to check
The expected result does not appear Check the saved state, exact feature configuration, supported page, and matching test inputs.
The preview and actual page differ Use a real test checkout, completed order, or signed-in account; editor data is simulated.
A change has an unexpected effect Repeat the same test with one relevant setting changed. Review other active rules before adding another copy.

Need help?

Email support@rivioapps.com with your store domain, feature name, saved settings, target page, and the expected and actual results. Include the test cart, order, or customer context needed to reproduce the issue.