Troubleshooting & faqs

These answers explain the most common distinctions that prevent setup mistakes: feature eligibility, configuration versus placement, data storage, and what Sidekick saves. Common questions Do all visual blocks work on.

Rivio bundles support multi-currency scenarios. Verify other monetary features independently: a bundle’s currency behavior does not prove every discount, gift, validation, or progress-bar threshold converts.

Rivio supports Market-based display conditions and bundle multi-currency scenarios. Test each feature in the intended resolved Market; country, language, and currency alone are not the same as a Market identifier. How.

Rivio’s official setup does not require injected storefront theme snippets that you must manually remove. After uninstall, app-powered functionality is unavailable; review saved layouts and separately created Shopify.

Rivio’s official extension setup does not require edits to storefront theme files. Configure the app and Shopify’s supported checkout/account extension surfaces rather than inserting theme snippets. Before you begin .

Checkout-step UI blocks, checkout upsells, the supplied auto-add gift feature, PromoLock, and Rivio advanced branding require Shopify Plus. Supported Thank you/Order status blocks are available on Basic and higher,.

Configured means Rivio has a saved setup. Detected in editor is separate placement information. Confirm the matching block on the intended page and save the editor before checking customer visibility. How this...

Start by identifying whether the issue affects a function-based rule, a visual block, an offer, or branding. The checks depend on the feature. How this feature works Identify the affected feature and...