• INTEGRATIONS AND DEVELOPER API • SETUP GUIDE

How to Reconnect or Disconnect Google Sheets

By Rivio Support Team
2 min read

What you will achieve in this guide

Follow this step-by-step documentation to configure custom B2B registration forms, approval workflows, and customer tagging.

EXPECTED SETUP TIME 5-10 Minutes
COMPATIBILITY All Shopify Themes & Plans
TECHNICAL DIFFICULTY Zero Code Required

Reconnect old Google Sheets authorizations to drive.file, or disconnect the integration and revoke its Google access.

Before you begin

Use the intended service account and select the destination list, channel, spreadsheet tab, or endpoint. Decide whether you are testing a new-submission event or an approval event, and use a clearly identifiable test application.

Replace old authorization or revoke access

Merchants on the old spreadsheets scope see a reconnect banner. Reconnect grants the current drive.file access, after which you should review the selected spreadsheet and tab and test new data.

Disconnect Google removes the connection and revokes the app's access on Google's side. Reconnecting is necessary before future sync can resume. Do not assume this deletes an existing spreadsheet or replays all historical applications.

Set up this workflow

  1. Open Google Sheets settings and review any reconnect banner.

  2. If the connection still uses the old scope, start Reconnect Google.

  3. Authorize the current drive.file access and select or create the intended spreadsheet.

  4. Review the sync tab, save, and test a new submission.

  5. When retiring the connection, use Disconnect Google in the integration.

  6. Confirm the app no longer shows an active connection; reconnect before expecting future syncs.

Example

If an old-scope banner appears, reconnect with drive.file and select the intended destination. Test a new application, then disconnect on a disposable connection.

Expected result

Reconnection restores the configured sync and Disconnect revokes the app's Google access.

Limits and important behavior

  • Disconnecting now also revokes the app’s access on Google’s side.
  • Old-scope merchants should follow the reconnect banner rather than assuming their connection has migrated automatically.
  • Disconnecting does not imply that the spreadsheet or previously written rows are deleted.

Troubleshooting and verification

If a reconnect banner persists, complete the new authorization and reselect the intended file and tab. Disconnect revokes Google access; reconnect before expecting future rows. Disconnecting does not remove rows already written to the spreadsheet.

Screenshots to add

Screenshot placeholder: Capture the relevant app screen for “How to Reconnect or Disconnect Google Sheets” after completing the setup. Show the controls used to open Google Sheets settings and review any reconnect banner. Add a second screenshot showing the result of this check: Confirm the app no longer shows an active connection; reconnect before expecting future syncs. Use dummy applicant details and mask any secrets.

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