• COD VERIFICATION & AVAILABILITY • SETUP GUIDE

Automatically fill city and state from a postal code

By Rivio Support Team
1 min read

Reduce address entry by using the available postal-code lookup.

Before you start

Open Features → COD verification → Verification → Where you deliver in your store. Use the current saved configuration and a controlled test cart. For storefront features, confirm the Rivio theme app embed is enabled on the theme being tested.

Step-by-step instructions

  1. Open Where you deliver.
  2. Enable Fill city and state from the postal code.
  3. Save.
  4. Open the storefront address step and choose the destination country.
  5. Enter a valid postal code and inspect the filled city and state.
  6. Confirm the shopper can supply accurate address details when lookup is unavailable.

Screenshot to add: Features → COD verification → Verification → Where you deliver — show the relevant settings described above. Hide customer details, contact blocklists and verification codes.

Example and use case

A shopper enters a supported postal code and checks the suggested city before completing the rest of the street address.

Limitations and important behaviour

  • The recorded interface explicitly says Ireland and Singapore are not covered; shoppers type those details themselves.
  • Lookup does not prove that an address is complete or deliverable.
  • Do not treat a suggested city as verified identity or courier serviceability.

Test and confirm the result

Test a supported destination and a destination without lookup coverage, including the mobile address form.

Save configuration changes before testing. A settings preview confirms presentation; inspect the storefront, checkout or Shopify order for the actual outcome described in this guide.