Troubleshooting and FAQs

Rivio B2B Registration Forms uses Shopify customer, company, and file access for application onboarding and protects integration credentials.

Find answers about Shopify wholesale registration forms, free features, Google Sheets, approvals, customer segments, storefront languages, and data access.

The latest Rivio release automatically recovers from the blank 200 navigation page previously seen on app pages such as Integrations.

Check the selected form, time range, and tracking data when the Rivio analytics report differs from the submissions inbox.

Check integration configuration, required applicant data, spam status, and errors when an application event does not arrive.

Check recipient addresses, applicant email settings, sender verification, and inbox filters when Rivio application emails are missing.

Review the approval status, applicant email, company option, and Shopify resource availability when an expected onboarding record is missing.

Check active status, saved conditions, field values, and rule order when a Shopify application receives an unexpected decision.

Check the allowed file type and the form’s size limit when a resale certificate or business document cannot be uploaded.

Review required fields, validation, upload limits, reCAPTCHA, blocked domains, and duplicate protection when a Shopify application fails.

Check the saved form, current slug, theme, and shared appearance settings when registration updates seem missing.

Check form status, the saved slug, and the Shopify theme placement when a Rivio registration form is missing.