• POPUP DESIGN & WORDING • SETUP GUIDE

Configure the fallback when no payment option applies

By Rivio Support Team
1 min read

Explain why a deposit offer is unavailable without blocking the shopper unnecessarily.

Before you start

Open Settings → Payment step → When no option applies in your store. Use the current saved configuration and a controlled test cart. For storefront features, confirm the Rivio theme app embed is enabled on the theme being tested.

Step-by-step instructions

  1. Open Settings → Payment step.
  2. Locate When no option applies.
  3. Enter a Message if shoppers should see an explanation.
  4. Leave it blank if you want the step skipped silently, as described by the interface.
  5. Save.
  6. Test a cart that matches none of your active payment options.

Screenshot to add: Settings → Payment step → When no option applies — show the relevant settings described above. Hide customer details, contact blocklists and verification codes.

Example and use case

A store with deposit offers only above 1000 can explain that no deposit offer is available for a smaller cart, while allowing checkout to continue.

Limitations and important behaviour

  • The recorded help says a blank message skips the step and the shopper continues to checkout to pay in full.
  • A fallback message does not change payment eligibility.
  • Review this alongside COD availability settings rather than assuming the fallback disables every payment method.

Test and confirm the result

Test both blank and explanatory-message behaviour in a controlled session, then keep the version that matches your policy.

Save configuration changes before testing. A settings preview confirms presentation; inspect the storefront, checkout or Shopify order for the actual outcome described in this guide.