• EMAILS AND NOTIFICATIONS • SETUP GUIDE

How to Configure New-Submission Notification Recipients

By Rivio Support Team
2 min read

What you will achieve in this guide

Follow this step-by-step documentation to configure custom B2B registration forms, approval workflows, and customer tagging.

EXPECTED SETUP TIME 5-10 Minutes
COMPATIBILITY All Shopify Themes & Plans
TECHNICAL DIFFICULTY Zero Code Required

Send Shopify wholesale application notifications to your team using the per-form merchant email recipient setting.

Before you begin

Identify which message you are testing: merchant notification, application-received auto-responder, approval, or rejection. Confirm the recipient address and sending method before changing message content.

Send new applications to the right reviewer

Admin notifications tell your team that an application arrived and provide a way to inspect it. Configure the selected form's recipient field with valid reviewer inboxes and the separator format shown by the app helper.

An email recipient is not automatically assigned app access. The reviewer still needs Shopify access and the correct Rivio role/form assignment. Remove obsolete recipient addresses when team responsibilities change.

Set up this workflow

  1. Open the form Settings and select Content & behavior.

  2. Locate Admin notifications and the notification-recipient field.

  3. Enter the merchant or team inboxes using the format supported by the helper text.

  4. Check the addresses for spelling mistakes and remove obsolete recipients.

  5. Save and submit a new test application.

  6. Confirm each intended inbox receives the notification and that the linked application is the correct form.

Example

Add two inboxes you control as recipients on Demo Wholesale Application and submit one test.

Expected result

Both configured recipients can locate the notification for the same application reference.

Limits and important behavior

  • Do not enter applicant addresses as merchant recipients.
  • Email-delivery problems can also come from sender configuration or receiving-inbox filters.
  • Use a shared team inbox when your organization needs continuity of application review.

Troubleshooting and verification

If a message is absent, confirm its event occurred and the relevant email option was enabled. Check the recipient’s spam folder, available email logs, and SMTP verification if using your own sender. A received application and a delivered email are separate results.

Screenshots to add

Screenshot placeholder: Capture the relevant app screen for “How to Configure New-Submission Notification Recipients” after completing the setup. Show the controls used to open the form Settings and select Content & behavior. Add a second screenshot showing the result of this check: Confirm each intended inbox receives the notification and that the linked application is the correct form. Use dummy applicant details and mask any secrets.

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