• ORDERS & REMAINING BALANCES • SETUP GUIDE

Collect the remaining balance on the same order

By Rivio Support Team
1 min read

Understand the recorded Same order balance workflow.

Before you start

Open Features → COD verification → Verification → At checkout in your store. Use the current saved configuration and a controlled test cart. For storefront features, confirm the Rivio theme app embed is enabled on the theme being tested.

Step-by-step instructions

  1. Open At checkout and review Collect the remaining balance by.
  2. Confirm the displayed Same order workflow.
  3. Create an eligible deposit option and save your settings.
  4. Complete a test deposit checkout.
  5. Allow the update interval described by the app: a minute or two after checkout.
  6. Open the same Shopify order and inspect its remaining balance before manual fulfilment.

Screenshot to add: Features → COD verification → Verification → At checkout — show the relevant settings described above. Hide customer details, contact blocklists and verification codes.

Example and use case

A shopper pays a deposit at checkout. Staff use the same order to see what remains to collect on delivery.

Limitations and important behaviour

  • The interface recommends this flow for manual fulfilment.
  • Do not assume a courier or ERP automatically collects or imports the outstanding balance.
  • Do not create a second order to fix a delayed update without first checking support, as it could duplicate the sale.

Test and confirm the result

Confirm the original order remains the working order and the expected balance appears. Escalate an unexplained delay with its order reference.

Save configuration changes before testing. A settings preview confirms presentation; inspect the storefront, checkout or Shopify order for the actual outcome described in this guide.