• TROUBLESHOOTING • SETUP GUIDE

COD is unexpectedly visible or missing at checkout

By Rivio Support Team
1 min read

Check the method name, verification state and selected shipping rate together.

Before you start

Open Features → COD verification / COD fee in your store. Use the current saved configuration and a controlled test cart. For storefront features, confirm the Rivio theme app embed is enabled on the theme being tested.

Step-by-step instructions

  1. Confirm the COD method is active in Shopify Payments.
  2. Compare its exact displayed name with the name saved in Rivio.
  3. Review Hide Cash on Delivery until verified.
  4. Check whether the test shopper has completed or skipped verification.
  5. If Require the COD rate is enabled, inspect the selected shipping rate and keyword.
  6. Compare fresh verified and unverified sessions, including pickup if offered.

Screenshot to add: Features → COD verification / COD fee — show the relevant settings described above. Hide customer details, contact blocklists and verification codes.

Example and use case

COD may be unavailable after verification if a required keyword-matched shipping rate has not been selected.

Limitations and important behaviour

  • Shipping zones can make a rate unavailable before Rivio evaluates the payment choice.
  • Pickup exceptions differ from delivery-rate behaviour.
  • Do not infer a global cart-value restriction from a payment-option condition.

Test and confirm the result

Give support the method name, destination, shipping-rate name, verification state and visible checkout result, with personal data redacted.

Save configuration changes before testing. A settings preview confirms presentation; inspect the storefront, checkout or Shopify order for the actual outcome described in this guide.