• TROUBLESHOOTING • SETUP GUIDE

A payment option or discount does not appear

By Rivio Support Team
1 min read

Check eligibility and active status before changing the offer calculation.

Before you start

Open Features → COD verification → Payment options in your store. Use the current saved configuration and a controlled test cart. For storefront features, confirm the Rivio theme app embed is enabled on the theme being tested.

Step-by-step instructions

  1. Confirm the option Status is On and saved.
  2. Check the minimum and maximum cart values.
  3. Check the selected products, variants or collections and Match any product setting.
  4. Review postal-code allow and deny lists.
  5. Inspect the discount type and numeric value, or the prepaid-discount setting for a full-payment offer.
  6. Test a simple matching cart with no unrelated promotion, then add other conditions back one at a time.

Screenshot to add: Features → COD verification → Payment options — show the relevant settings described above. Hide customer details, contact blocklists and verification codes.

Example and use case

A mixed cart may fail an option whose product scope requires every item to match, even when one selected product is present.

Limitations and important behaviour

  • The no-option fallback can skip the Payment step when its message is blank.
  • A custom Price wording field can hide the calculated display without changing what is charged.
  • Do not assume all promotion combinations are supported.

Test and confirm the result

Compare a known matching cart and a non-matching cart, recording both popup and checkout amounts.

Save configuration changes before testing. A settings preview confirms presentation; inspect the storefront, checkout or Shopify order for the actual outcome described in this guide.