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How to Place a Storefront Test Order to Confirm Your COD Setup

By Rivio Support Team
4 min read

How to Place a Storefront Test Order to Confirm Your COD Setup

The fastest and most reliable way to confirm that your Cash on Delivery verification, deposit options, and shipping rate fees are configured correctly is to place a real test order on your storefront.

Because Shopify keeps shipping profiles and checkout rules secure, a live storefront test gives you 100% confidence that real shoppers will have a smooth, frictionless purchasing experience.

In this guide, you will learn how to safely test your Rivio COD setup in under three minutes without incurring transaction fees.

Before You Begin

Before placing your test order, ensure that:

  • The Rivio theme app embed is turned on and saved in your active theme.
  • Enable COD verification is checked under Features → COD verification.
  • Your manual Cash on Delivery payment method is connected.

Step-by-Step Instructions

Step 1: Open an Incognito Window

  1. Open a new Incognito or Private Browsing window in your browser (Chrome: Ctrl+Shift+N or Cmd+Shift+N).
  2. Navigate to your Shopify storefront URL (e.g. yourstore.myshopify.com).

Testing in an incognito window ensures that cached customer data or admin preview cookies do not interfere with the customer journey.

Step 2: Add an Item to Cart and Initiate Checkout

  1. Browse your catalog and add any product to your cart.
  2. Click Checkout or open your cart drawer.
📸 SCREENSHOT PLACEHOLDER: SC-COD-005

Storefront cart page showing the Rivio COD verification popup trigger

Storefront cart page showing the Rivio COD verification popup trigger

Step 3: Complete the Rivio Verification Step

  1. The Rivio popup will appear over your screen.
  2. Enter your personal test email address or phone number and click Send code.
  3. Retrieve the 6-digit verification code from your inbox or phone.
  4. Enter the code into the verification input fields.
📸 SCREENSHOT PLACEHOLDER: SC-COD-006

Rivio verification popup displaying 6-digit OTP code entry boxes

Rivio verification popup displaying 6-digit OTP code entry boxes

Step 4: Verify Payment Options & Fees

  1. If you configured Payment Options (such as a 20% deposit or a 10% prepaid discount), confirm that the options display correctly with accurate pricing.
  2. Select your preferred option and enter a test delivery address.
  3. Continue to Shopify's native checkout page.
  4. Verify that:
  • The COD fee shipping rate is present in your shipping options (if enabled).
  • Cash on Delivery appears as an available payment option.
  1. Complete the order.

Step 5: Verify the Order in Shopify Admin

  1. Switch back to your regular browser window and open your Shopify admin.
  2. Go to Orders.
  3. Open your newly placed test order and verify:
  • The order is tagged with verified (or your custom tag).
  • The payment method is marked as Cash on Delivery.
  1. Cancel and restock the test order (More actions → Cancel order) so your inventory counts remain accurate.

Configuration Settings & Options

Test Verification Checkpoint Expected Behavior What to Check if it Fails
Popup Trigger Popup opens automatically when checkout is clicked. Confirm the theme app embed is turned ON and saved.
OTP Delivery 6-digit code arrives within 15 seconds. Check Spam folder or review usage billing approval.
Payment Options Deposit and full payment choices display. Check min/max cart value boundaries on the rule.
COD Fee Shipping rate includes your configured fee. Ensure Shopify shipping rate contains the keyword cash.
Order Tagging Shopify order receives the configured tag. Check Verified order tag under Features → COD verification.

Example Scenario

Testing a $15 COD Handling Fee in the United States

A store owner wants to charge a $15 fee whenever customers choose Cash on Delivery. They create a shipping rate called Standard Shipping + Cash on Delivery Fee priced at $15 in Shopify. In an incognito window, they add a $50 shirt to their cart, verify their email with an OTP code, and see the $15 rate automatically selected. They complete the order and immediately cancel it in the admin, confirming the system works with zero risk.

Important Notes & Limitations

Orders placed via manual Cash on Delivery do not incur Shopify Payments transaction fees or third-party payment gateway fees.

Always cancel or archive test orders after verifying your setup so your financial analytics and accounting reports stay clean.

Troubleshooting

The verification code does not arrive in your email inbox

  • Possible Cause: The email was caught by your email provider's spam or promotions filter.
  • How to Fix:
  1. Check your Spam, Junk, or Promotions tabs.
  2. Search for emails from Rivio Apps or support@rivioapps.com.

The COD payment option does not appear at the final checkout step

  • Possible Cause: The cart total is outside your configured eligibility limits, or the shipping rate keyword does not match.
  • How to Fix:
  1. Review your payment rule eligibility in Features → Payment options.
  2. Ensure your delivery address matches the allowed country selections.

Related Guides

Need Help?

Encountering unexpected behavior during your test order? Contact our support specialists!