• GETTING STARTED • SETUP GUIDE

How to Connect Your Shopify Cash on Delivery Payment Method

By Rivio Support Team
4 min read

How to Connect Your Shopify Cash on Delivery Payment Method

To allow Rivio COD & Partial Payments to show, hide, or calculate fees for your Cash on Delivery option, the app must know the exact name of your manual COD payment method in Shopify.

Because Shopify allows store owners to name manual payment methods whatever they choose (such as *Cash on Delivery*, *COD*, *Pay upon Delivery*, or *Cash on Delivery (+$5)*), entering your exact title into Rivio creates a reliable bridge between Shopify's checkout and your verification rules.

In this guide, you will learn how to check your manual payment method name in Shopify and connect it to Rivio in three simple steps.

Before You Begin

Before connecting your payment method, make sure you have:

  • Created a manual Cash on Delivery payment method in your Shopify admin under Settings → Payments.
  • Installed Rivio COD & Partial Payments.

Step-by-Step Instructions

Step 1: Find Your COD Payment Method Title in Shopify

  1. In your Shopify admin, click the Settings gear icon in the bottom-left corner.
  2. Select Payments from the settings menu.
  3. Scroll down to the Manual payment methods section.
  4. Locate your Cash on Delivery option and note its exact title (for example: Cash on Delivery (COD)).
📸 SCREENSHOT PLACEHOLDER: SC-COD-003

Shopify Settings Payments page showing Manual payment methods section

Shopify Settings Payments page showing Manual payment methods section

If you haven't created a COD method yet, click Add manual payment method → Cash on Delivery (COD), enter any customer instructions, and click Activate Cash on Delivery (COD).

Step 2: Connect the Method in Rivio

  1. In your Shopify admin, open Apps → Rivio COD & Partial Payments.
  2. In the navigation sidebar, click Features, then select COD verification.
  3. Scroll to the card titled Connect your COD payment method.
  4. In the COD payment method name field, type or paste the exact title from Shopify.
📸 SCREENSHOT PLACEHOLDER: SC-COD-004

Rivio COD verification settings showing the payment method name input field and Use suggested name button

Rivio COD verification settings showing the payment method name input field and Use suggested name button
  1. If your payment method uses standard Shopify naming, you can simply click the Use suggested name button to fill it in automatically.
  2. Click Save in the top-right corner.

Configuration Settings & Options

Setting Default Description Best Practice Recommendation
COD payment method name Empty The exact title of your manual COD option in Shopify Payments. Must match letter-for-letter. Click Use suggested name to prevent typos.
Use suggested name Button Automatically detects and inserts Cash on Delivery (COD). Use this if you have not customized your payment method title.

Example Scenario

Preventing COD Visibility Loopholes in Australia

A merchant in Sydney offers Cash on Delivery across Australia but wants to hide COD for orders over $500. They named their manual method Cash on Delivery (Australia Only) in Shopify Settings. By entering Cash on Delivery (Australia Only) into the Rivio payment method field, the app successfully hides the payment option whenever a shopping cart exceeds $500.

Important Notes & Limitations

If you ever rename your Cash on Delivery method in Shopify Settings → Payments, you must also update the name inside Rivio. Otherwise, the app cannot detect when a shopper has selected COD.

Common variations such as "cash on delivery", "Cash On Delivery", and "COD" are recognized by Rivio's smart matching engine, but matching the exact casing guarantees complete checkout reliability.

Troubleshooting

An alert says "Enter your Shopify COD payment method name"

  • Possible Cause: The COD payment method name field is currently empty in Rivio settings.
  • How to Fix:
  1. Open Apps → Rivio COD → Features → COD verification.
  2. Click Use suggested name or type your method title, then click Save.

Cash on Delivery is still visible to restricted customers

  • Possible Cause: The title in Shopify Settings does not match the title saved in Rivio.
  • How to Fix:
  1. Go to Shopify Settings → Payments → Manual payment methods.
  2. Copy the exact title.
  3. Paste it into Rivio Features → COD verification → COD payment method name and click Save.

Related Guides

Need Help?

Have questions about connecting manual payment methods? Our support team is ready to assist!