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Rivio COD Pricing Plans and Per-Message Rates Explained

By Rivio Support Team
4 min read

Rivio COD Pricing Plans and Per-Message Rates Explained

When choosing an app to protect and manage Cash on Delivery for your Shopify store, understanding pricing transparency is essential. Many apps charge steep recurring monthly fees or bill for unused message bundles.

Rivio COD & Partial Payments uses a merchant-first pricing structure: a 100% Free Base Plan that includes all core checkout tools, paired with transparent pay-as-you-go usage charges for transactional customer communications.

In this guide, you will learn what is included in the Free plan, how message delivery charges work, and how billing caps keep your store completely protected.

Before You Begin

Before reviewing your pricing, confirm that:

  • Rivio COD & Partial Payments is installed on your store.
  • You have access to your Shopify store's billing settings.

Step-by-Step Instructions

Step 1: Review What's Included in the Free Base Plan

  1. In your Shopify admin, open Apps → Rivio COD & Partial Payments.
  2. In the navigation sidebar, click Pricing (or go to /app/billing).
  3. Notice that the Current plan is Free ($0/month).
📸 SCREENSHOT PLACEHOLDER: SC-COD-031

Rivio COD pricing dashboard showing Free base plan and included checkout features

Rivio COD pricing dashboard showing Free base plan and included checkout features

The Free base plan includes unrestricted access to all core application features:

  • COD Verification: Verify customers before checkout via email or WhatsApp.
  • Partial Payments & Upfront Deposits: Create custom deposit rules (percentage or fixed amount).
  • Prepaid Discounts: Automatically reward upfront full payments with discounts.
  • COD Handling Fees: Enforce extra shipping rate fees for Cash on Delivery.
  • Storefront Branding: Customize logo, accent colors, notice strips, and trust badges.
  • Abandoned Carts Activity Directory: Track verified and unverified checkout sessions.

Step 2: Understand Pay-As-You-Go Message Rates

You are only charged when you send transactional messages to customers:

Message Service Pricing Model Typical Rate (USD) Notes
Verification Email Flat rate worldwide $0.01 per sent email Sent directly to customer inbox.
WhatsApp OTP Code Country-specific per delivered message $0.018 – $0.07 Billed only if successfully delivered to phone.
WhatsApp Order Updates Country-specific per delivered message $0.00 – $0.05 Order received and fulfilled notifications.
  1. In the Shop country dropdown under Message charges, pick your country to view exact local rates.

Step 3: How the Shopify Usage Cap Protects You

  1. To activate messaging, click Approve message charges.
  2. Shopify prompts you to authorize a monthly Capped amount (default: $2,000.00).

The capped amount is NOT a monthly charge! You will only ever be billed for the exact number of messages delivered to your customers. If your store sends $12 worth of verification messages in a month, your monthly Shopify invoice will show an app charge of exactly $12.00.

Configuration Settings & Options

Billing Component Plan Details Merchant Benefit
Base App Subscription $0 / month Zero recurring overhead; full access to all features.
App Embed & Verification Included Free No limits on storefront popup impressions.
Un-Delivered Messages $0.00 You are never charged for invalid or failed phone numbers.
Test Simulator Messages $0.00 Testing with your own phone number is always free.

Example Scenario

Monthly Cost Breakdown for 1,000 Storefront Shoppers

A fashion brand in the United States has 1,000 shoppers initiate checkout:

  • 700 shoppers choose Email OTP: 700 × $0.01 = $7.00.
  • 300 shoppers choose WhatsApp OTP: 300 × $0.07 = $21.00.
  • 50 messages fail due to typos in phone numbers = $0.00 (Free).
  • Total Monthly App Cost: $7.00 + $21.00 = $28.00.
  • By blocking 80 fraudulent or uncommitted orders that would have cost $10 each in return shipping, the store saved $800.00, delivering a 28x return on investment.

Important Notes & Limitations

All usage charges appear neatly itemized on your standard monthly Shopify invoice under Application Charges.

If your store reaches its approved usage cap, messaging is paused temporarily until you increase your limit to protect you from runaway costs.

Troubleshooting

An alert indicates that message usage has been paused

  • Possible Cause: Your monthly message volume reached your approved Shopify usage cap.
  • How to Fix:
  1. Go to Apps → Rivio COD → Pricing.
  2. Click Increase usage cap and authorize a higher threshold in Shopify.

Related Guides

Need Help?

Have questions about billing statements or currency conversions? Contact our billing team!