• PAYMENT OPTIONS & PARTIAL PAYMENTS • SETUP GUIDE

How to Restrict Partial Payments to Specific Products or Variants

By Rivio Support Team
4 min read

How to Restrict Partial Payments to Specific Products or Variants

Not every item in your catalog requires a partial upfront deposit. Low-cost impulse items (like phone cases or socks) might convert best with 100% Cash on Delivery, while personalized, made-to-order, or high-value products (like fine jewelry or custom engraved gifts) necessitate an upfront financial commitment to prevent severe losses.

Rivio COD & Partial Payments allows you to target partial payment rules directly to specific products, product types, or individual SKU variants.

In this guide, you will learn how to configure product and variant level eligibility rules for partial payments in Rivio.

Before You Begin

Confirm the following before configuring product restrictions:

  • You have installed Rivio COD & Partial Payments on your Shopify store.
  • You have created and enabled at least one partial payment rule in Rivio COD → Payment Options.
  • You know which products or variants in your catalog require deposits.

Step-by-Step Instructions

  1. From your Shopify admin, open Apps → Rivio COD & Partial Payments.
  2. Click Payment Options in the left navigation menu.
  3. Locate the partial payment rule you wish to edit and click Configure.
  4. Scroll to the Product Eligibility Conditions card.
  5. Under Apply this partial payment option to, select Specific Products & Variants.
📸 SCREENSHOT PLACEHOLDER: SC-COD-027

Product Eligibility selector showing All Products vs Specific Products in Rivio COD

Product Eligibility selector showing All Products vs Specific Products in Rivio COD
  1. Click the Select Products button to launch the Shopify product picker.
  2. Browse or search for the items requiring deposits:
  • To include the entire product, check the main checkbox next to the product title.
  • To restrict deposits only to certain variants (e.g., Size XXL or Diamond Edition), expand the product row and select only those specific variant checkboxes.
  1. Click Add to confirm your selection.
📸 SCREENSHOT PLACEHOLDER: SC-COD-028

Shopify product and variant modal with specific high-value items selected

Shopify product and variant modal with specific high-value items selected
  1. Choose the Cart Handling Rule:
  • Require if ANY item matches: Offers partial deposit if at least one selected item is in the cart.
  • Require ONLY if ALL items match: Offers partial deposit only when every single cart item is in the selected list.
  1. Click Save Changes in the upper-right corner.

Configuration Settings & Options

Setting Options Best Practice Recommendation
Product Scope All Products / Specific Products Use Specific Products to protect expensive items without slowing down low-ticket conversions.
Variant Granularity Full Product or Individual SKUs Use variant selection for personalized items where only monogrammed variants require upfront deposits.
Mixed Cart Behavior Any Match / All Match Set to Any Match to ensure high-risk items are always backed by an upfront deposit even when bundled.

Example Scenario

Personalized Monogram Jewelry Brand

A boutique jeweler sells both standard ready-to-ship silver earrings ($35) and custom engraved gold lockets ($280). Standard earrings can be paid 100% via Cash on Delivery. Custom lockets cannot be resold if abandoned. The merchant selects only the custom engraved locket variants in Rivio. When a shopper adds both earrings and an engraved locket to cart, Rivio automatically triggers the 30% deposit requirement, protecting the merchant's custom production costs.

Important Notes & Limitations

Variant-level rules automatically update if you change product pricing or inventory levels inside Shopify Admin.

If a customer removes the restricted product from their cart while on the cart page, Rivio automatically updates the popup in real time to revert to standard checkout rules.

Troubleshooting

Partial deposit is appearing for products that were not selected

  • Possible Cause: The cart contains an item that matches another active rule, or you selected "All Products" in an overlapping rule.
  • How to Fix:
  1. Go to Rivio COD → Payment Options and check if more than one rule is toggled Active.
  2. If multiple rules exist, make sure the specific product rule has higher priority or disable the global rule.

Selected variants do not trigger the partial deposit popup

  • Possible Cause: The customer selected a newly added variant that was created after you configured the rule.
  • How to Fix:
  1. Open the rule in Rivio COD → Payment Options, click Select Products, and ensure any newly created variants have their checkboxes selected.

Related Guides

Need Help?

Need help designing product-level deposit rules for complex catalogs? We are here to assist!