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How to Customize Step Wording and Trust Badges on the COD Popup

By Rivio Support Team
4 min read

How to Customize Step Wording and Trust Badges on the COD Popup

When shoppers encounter a verification popup or partial deposit requirement at checkout, clear, reassuring microcopy is essential to prevent cart abandonment. Unfamiliar phrasing or robotic developer terminology (like "Shopify Function Deployed" or "Executing Handshake") causes immediate hesitation.

Rivio COD & Partial Payments provides complete control over customer-facing text, button labels, step titles, and visual security trust badges.

In this guide, you will learn how to customize all popup copy into friendly, localized language and display reassuring trust badges.

Before You Begin

Confirm the following before updating popup wording:

  • You have enabled the Rivio COD & OTP theme app embed in your Shopify theme editor.
  • You have reviewed the default popup flow across mobile and desktop devices.
  • You know the primary language and tone of voice that best resonates with your store's customer base.

Step-by-Step Instructions

1. From your Shopify admin, open Apps → Rivio COD & Partial Payments.

2. Click Popup Design in the left navigation sidebar.

3. In the tab bar at the top, select Labels & Text Content.

4. Browse the step categories to customize customer-facing wording:

  • Step 1: Verification Prompt: Customize the title (e.g., "Quick Order Verification"), phone input placeholder, and submission button (e.g., "Send Verification Code →").
  • Step 2: Enter Passcode: Customize the resend code prompt, countdown timer text, and confirmation button (e.g., "Confirm & Place Order").
  • Step 3: Address Step & GST Tax ID: Guide shoppers to provide complete delivery information. If you cater to B2B or tax-registered shoppers, navigate to Features → COD verification → Verification → Where you deliver and toggle Ask for a GST number to capture buyer tax IDs during address entry.
  • Step 4: Payment Step & Tax Advisory Notice: Customize deposit explanations (e.g., "Pay $15 now to reserve your order, balance due in cash upon delivery"). You can also add an optional tax note (e.g., "Taxes calculated at next step"). Note that this text is an informational customer reassurance note and does not modify Shopify's native automated tax rates.
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Labels & Text Content editor showing customizable fields for verification titles, address GST fields, and payment tax advisory notes

5. Switch to the Trust & Security Badges section.

6. Toggle Display Trust Badges to Active (green).

7. Select which security icons to show beneath the primary action button:

  • Encrypted Checkout (Lock icon)
  • Verified Phone Delivery (Shield icon)
  • No Hidden Fees (Checkmark icon)

8. Click Save Changes in the upper-right corner.

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Trust badge selector and preview card displaying security icons beneath the checkout button

9. Open your storefront, trigger the verification popup, and verify that the updated copy and trust badges appear properly.

Recommended Copy Guidelines

Default Generic Copy High-Converting Friendly Copy Why It Converts Better
Enter OTP Enter your 4-digit verification code Explains exactly what is expected without confusing acronyms.
Submit Payment Confirm Cash on Delivery Order Reassures the customer they are completing an authentic order.
Invalid Token That code doesn't match. Please check your SMS and try again. Empathetic error handling reduces frustration.
Resend Didn't receive a code? Resend SMS (30s) Adds transparency with a clear countdown timer.

Example Scenario

Localizing Copy for a Regional Direct-to-Consumer Brand

An Indian ethnic wear store caters to customers who prefer simple, warm Hindi-English phrasing. In Rivio's Labels editor, they change the standard English title to: "Aapka Order Confirm Karein (Verify your order to ensure fast delivery)" and add trust badges highlighting "100% Genuine Handloom Guarantee". The reassuring phrasing increases popup completion rates from 72% to 91% within two weeks.

Important Notes & Limitations

NOTE

All labels support UTF-8 character encoding, allowing you to enter text in Spanish, French, German, Arabic, Hindi, or any other storefront language.

IMPORTANT

Avoid making button labels excessively long (keep them under 30 characters) so they do not wrap onto multiple lines on mobile screens.

Troubleshooting

Changes to labels are not reflecting on the live storefront

  • Possible Cause: Your browser is displaying a cached version of the popup script, or changes were not saved.
  • How to Fix:

1. Return to the Rivio dashboard and confirm you clicked the green Save Changes button.

2. Open an incognito browser window and perform a hard refresh (Ctrl + F5 or Cmd + Shift + R).

Trust badge icons appear misaligned or clipped

  • Possible Cause: The popup container width is set too narrow for the selected badge count.
  • How to Fix:

1. In Popup Design → Layout, increase container width slightly (e.g., from 420px to 460px), or choose fewer simultaneous badges.

Related Guides

Need Help?

Need help translating your checkout popup or creating custom badge graphics?