• RESOURCE CENTER • FREQUENTLY ASKED QUESTIONS
How Can We Help You Grow Your Commerce Business?
Find detailed answers about our Shopify Extensibility apps, custom engineering capabilities, migration workflows, enterprise SLAs, and pricing models.
Shopify AppsDo Rivio apps require editing Shopify theme code or checkout.liquid?
Do Rivio apps require editing Shopify theme code or checkout.liquid?
No. All Rivio applications are built 100% natively on Shopify Functions and Checkout Extensibility (WebAssembly/Rust). They execute directly within Shopify's checkout engine without injecting heavy liquid snippets or compromising checkout speed.
B2B Sales OrderingHow does the B2B Sales Agent Ordering app integrate with Shopify Plus Wholesale?
How does the B2B Sales Agent Ordering app integrate with Shopify Plus Wholesale?
The B2B Sales Ordering app synchronizes in real time with Shopify B2B Companies, Catalogs, and Price Lists. Sales reps can place draft or live orders on behalf of assigned company locations while adhering to customer-specific tier discounts and payment terms.
B2B Registration FormsCan B2B Registration Forms automatically verify tax IDs and approve wholesale accounts?
Can B2B Registration Forms automatically verify tax IDs and approve wholesale accounts?
Yes. You can configure conditional auto-approval workflows based on EU VAT validation, US resale certificates, document uploads, or company email domain verification. Approved applicants are automatically tagged and linked to their Shopify B2B company profile.
COD & Partial PaymentsHow does the COD Forms & Partial Payments app reduce Fake Orders / RTO rates?
How does the COD Forms & Partial Payments app reduce Fake Orders / RTO rates?
Our COD suite incorporates instant SMS/WhatsApp OTP verification, postal code delivery restriction matrices, risk score evaluations, and mandatory partial advance deposits via prepaid gateways before locking in the cash-on-delivery balance.
Checkout CustomizerCan I hide, rename, or reorder payment and shipping methods dynamically?
Can I hide, rename, or reorder payment and shipping methods dynamically?
Yes. With the Checkout Customizer rule builder, you can create conditional rules based on cart total, customer tags, currency, shipping country, zip codes, and SKU attributes to hide, rename, or reorder payment and shipping options in sub-millisecond execution time.
Engineering ServicesWhat is included in Rivio's Dedicated Engineering Retainer packages?
What is included in Rivio's Dedicated Engineering Retainer packages?
Our engineering retainers provide dedicated senior Shopify Plus developers, full-stack Rust/Node engineers, sprint-based delivery, proactive performance optimization, third-party ERP/CRM integration pipelines, and guaranteed SLA response times under 15 minutes.
Platform & MigrationsHow does Rivio handle data migration from Magento, Salesforce, or WooCommerce to Shopify Plus?
How does Rivio handle data migration from Magento, Salesforce, or WooCommerce to Shopify Plus?
We run zero-downtime, schema-mapped ETL pipelines covering historical customer records, hashed passwords, order archives, complex product variants, custom metafield structures, and automated 301 URL redirection matrices to preserve SEO equity.
Account & BillingHow does billing work across Rivio Shopify Apps and custom engineering contracts?
How does billing work across Rivio Shopify Apps and custom engineering contracts?
All app subscriptions are managed securely through native Shopify App Billing with seamless recurring charges on your standard Shopify invoice. Custom engineering projects are invoiced per milestone or monthly retainer via wire, ACH, or credit card.
Architecture & SecurityWhat are your data privacy, SOC 2 compliance, and uptime guarantees?
What are your data privacy, SOC 2 compliance, and uptime guarantees?
Rivio maintains a 99.99% uptime guarantee with multi-region AWS/Cloudflare infrastructure. We do not store sensitive payment card information on external servers; all operations conform strictly to Shopify's Protected Customer Data API and GDPR/CCPA regulations.